Purchased this umbrella a few years ago and wanted to write a review , as I needed to contact regarding the cover. This is a quality umbrella with a wide range of coverage. It opens easily and adjusts / tilts easily. Their customer service is wonderful as well. Quick response and follow/up . Highly recommend this company.
I purchased the umbrella last June and loved it. I had the umbrella up today with a 6.9 mph breeze. A gust picked the umbrella up and tossed it over my brick wall bending one of the rods in half and putting three 5 inch tears in the fabric. Im beyond disappointed
We have had our umbrella for almost a year now, and it is aming. The amount of unencumbered shade it produces is awesome, and it is super easy to use. I didnt (like many) not realize that the base didnt come with it, so had to order it separately and wait, but it was so worth it. Not to mention, we had a small hiccup about a month ago, and I only asked customer service a question, and they ended up going above and beyond to help me out. I would definitely recommend this product.
I purchased this umbrella last year.it is huge! And exactly what we needed to cover a large space on our patio. Sometime this winter we had a heavy windstorm and I accidentally had the umbrella open during it. It smashed into a nearby tree and the frame broke and the fabric tore. The team has been a pleasure to work with.they shipped replacement parts to me for free and stayed in touch with me throughout the process. As of now, our umbrella is up again in perfect condition! Thanks !
This umbrella is well made and I was surprised by how easy it is to raise, tilt, and rotate. I decided to install the in ground base. It takes approximately 5.5 bages of 60lb cement. I sloped the concrete to keep rust at a minimum. In a slight breeze it holds up quite well.
When we assembled and set up the umbrella, we noticed a small pinhole at the very top. We emailed customer service. They had us do a water test to see if it would leak. We did have a drop or two (wasnt really that big a deal) that came through. Not really enough to warrant a replacement but sent us a replacement top fabric anyway! We got the replacement part in only a few days. Their customer service is super! We are very happy with the purchase. Would recommend to anyone! Was easy to set up and is very sturdy.
After setting up the umbrella, we noticed a tear in the canvas. I took pictures and emailed the company and asked for a suggestion of resolution. They responded immediately and Im very happy with how they are handling this. Other than that damage the product seems fantastic, sturdy. We bought the color one and its great shading, no light comes through. We noticed an instant difference in temperature when sitting under the umbrella and out of the sunlight. I think this will be a great resolution to our hot patio in the summer.
BLK 10 X 10 WITH 36 X 36 BASE
VERY WELL MADE! QUALITY/BOTH ITEMS. WE USED 250LBS OF SAND MIXED WITH WATER. FOUND THAT USING AN OLD ARNOLD PALMER TEA JUG WITH BOTTOM CUT OF MADE BEST SIEVE FOR PUTTING IN THE SAND. USING UMBRELLA PRIMARILY FOR BLOCKAGE AND PRIVCY / WE ARE TILTING IT UP QUITE A BIT /THE DAY WE INSTALLED IT /WE HAD IT TILED UP PRETTY FAR/AND IT CAUGHT THE WIND AND TIPPED/ WE ADDED MORE SAND AND WATER (250LBS) CONSIDERING PUTTING SAND BAGS ON THE TOP NEAR FRONT OF THE BASE. AFTER WE WERE DONE PUTTING IN SAND WE FOUND PLASTIC SEIVE THAT WAS INCLUDED IN BOX. THERE ARE PACKAGING TIES DOWNS INSIDE THE UMBRELLA /MUST BE REMOVED OR IT WILL NOT OPEN. ALSO THERE ARE CAPS ON THE TIPS WHERE SCREWS GO IN/THEY MUST BE REMOVED/OR HOLES APPEAR NOT TO LINE UP. WE WERE SURPRISED TO RECEIVE A STORAGE BAG AND AN EXTRA HANDLE!!
Reviews
Sturdy umbrella
Purchased this umbrella a few years ago and wanted to write a review , as I needed to contact regarding the cover. This is a quality umbrella with a wide range of coverage. It opens easily and adjusts / tilts easily. Their customer service is wonderful as well. Quick response and follow/up . Highly recommend this company.
Do NOT got with suggested weights.
I purchased the umbrella last June and loved it. I had the umbrella up today with a 6.9 mph breeze. A gust picked the umbrella up and tossed it over my brick wall bending one of the rods in half and putting three 5 inch tears in the fabric. Im beyond disappointed
Aming Product and Customer Service
We have had our umbrella for almost a year now, and it is aming. The amount of unencumbered shade it produces is awesome, and it is super easy to use. I didnt (like many) not realize that the base didnt come with it, so had to order it separately and wait, but it was so worth it. Not to mention, we had a small hiccup about a month ago, and I only asked customer service a question, and they ended up going above and beyond to help me out. I would definitely recommend this product.
Really pleased with
I purchased this umbrella last year.it is huge! And exactly what we needed to cover a large space on our patio. Sometime this winter we had a heavy windstorm and I accidentally had the umbrella open during it. It smashed into a nearby tree and the frame broke and the fabric tore. The team has been a pleasure to work with.they shipped replacement parts to me for free and stayed in touch with me throughout the process. As of now, our umbrella is up again in perfect condition! Thanks !
Great umbrella for the price.
This umbrella is well made and I was surprised by how easy it is to raise, tilt, and rotate. I decided to install the in ground base. It takes approximately 5.5 bages of 60lb cement. I sloped the concrete to keep rust at a minimum. In a slight breeze it holds up quite well.
Stellar customer service
When we assembled and set up the umbrella, we noticed a small pinhole at the very top. We emailed customer service. They had us do a water test to see if it would leak. We did have a drop or two (wasnt really that big a deal) that came through. Not really enough to warrant a replacement but sent us a replacement top fabric anyway! We got the replacement part in only a few days. Their customer service is super! We are very happy with the purchase. Would recommend to anyone! Was easy to set up and is very sturdy.
Would recommend
After setting up the umbrella, we noticed a tear in the canvas. I took pictures and emailed the company and asked for a suggestion of resolution. They responded immediately and Im very happy with how they are handling this. Other than that damage the product seems fantastic, sturdy. We bought the color one and its great shading, no light comes through. We noticed an instant difference in temperature when sitting under the umbrella and out of the sunlight. I think this will be a great resolution to our hot patio in the summer.
Well built
Didnt like the price
Fell over and broke easily
A gust of wind made it fall over. We were shocked. We thought the stand was strong enough to stabilize it
VERY WELL MADE! QUALITY.
BLK 10 X 10 WITH 36 X 36 BASE VERY WELL MADE! QUALITY/BOTH ITEMS. WE USED 250LBS OF SAND MIXED WITH WATER. FOUND THAT USING AN OLD ARNOLD PALMER TEA JUG WITH BOTTOM CUT OF MADE BEST SIEVE FOR PUTTING IN THE SAND. USING UMBRELLA PRIMARILY FOR BLOCKAGE AND PRIVCY / WE ARE TILTING IT UP QUITE A BIT /THE DAY WE INSTALLED IT /WE HAD IT TILED UP PRETTY FAR/AND IT CAUGHT THE WIND AND TIPPED/ WE ADDED MORE SAND AND WATER (250LBS) CONSIDERING PUTTING SAND BAGS ON THE TOP NEAR FRONT OF THE BASE. AFTER WE WERE DONE PUTTING IN SAND WE FOUND PLASTIC SEIVE THAT WAS INCLUDED IN BOX. THERE ARE PACKAGING TIES DOWNS INSIDE THE UMBRELLA /MUST BE REMOVED OR IT WILL NOT OPEN. ALSO THERE ARE CAPS ON THE TIPS WHERE SCREWS GO IN/THEY MUST BE REMOVED/OR HOLES APPEAR NOT TO LINE UP. WE WERE SURPRISED TO RECEIVE A STORAGE BAG AND AN EXTRA HANDLE!!
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