We got our patio back!
During certain hours of the day our deck was unusable. My parents sent us this as a gift and it is like an awning it so big. Was missing some parts when I finally got around to putting it together and the people were able to send me the parts for free.
I had my umbrella for over a year. It is located on my roof deck where there is considerable wind at times. Unfortunately, the umbrella was knocked over during a storm causing some damage to one of the braces. I informed of the problem and they promptly sent a replacement part at no charge. Great customer service and a very worthwhile item for the cost. I would buy it again!
Very pleased with the product. Delivered on time in great condition with no missing parts. Easy to follow instructions and putting it together was no problem. Our umbrella was the 11ft square model which gives plenty of shade on our patio. Am very impressed with the customer service. I had several questions before I bought the umbrella and all were answered within 24 hrs. Very much one of my better customer service experiences. Expensive but worth it.
I would highly recommend this umbrella, We got the 9 size and it was perfect for our deck. It rotates to accommodate the angle of the sun, is solid aluminum and very sturdy. I had a slight problem with the opening mechanism and customer support worked through it with me and sent me another umbrella which works perfectly. You need to bolt it to your deck or get the base which is made for the umbrella and gives the flexibility of moving the umbrella. We filled with water. The build of this product is high quality and I would buy again.
love the turqoise color. Reminds of the beach; it is huge; we have an inground oval above ground pool and it will cover 1/2 of the pool when it is opened. Perfect for grandkids and adults who cannot take much of the sun.
This was a little more than we wanted to spend, but it is a great, well/made product. We love all the rotating and tilting possibilities that enables us to stay in the shade as the sun moves.
Had a little glitch with the delivery of the first umbrella, as the freight company lost it. refunded the original purchase, and we tried again. Second freight company, XPO Logistics, was excellent; communicated with is via email and then phone, and it was delivered exactly in the time window.
The umbrella itself is easy to inbox and assemble. Ours arrived with one bent arm, but it still seems to work. Rotates 360 in the base, adjusts easily, and easy to raise and lower. This is a big umbrella, which we needed, so you need space for it to open and close. It includes a cover for when its closed.
Definitely buy the separate water/filled base. The two/piece base arms it comes with are completely inadequate unless you are bolting/screwing them into the deck. Even with the separate base, this is a great value compared to similar sized umbrellas in stores.
Reviews
Missing parts were sent for free
We got our patio back! During certain hours of the day our deck was unusable. My parents sent us this as a gift and it is like an awning it so big. Was missing some parts when I finally got around to putting it together and the people were able to send me the parts for free.
Great customer service!
I had my umbrella for over a year. It is located on my roof deck where there is considerable wind at times. Unfortunately, the umbrella was knocked over during a storm causing some damage to one of the braces. I informed of the problem and they promptly sent a replacement part at no charge. Great customer service and a very worthwhile item for the cost. I would buy it again!
Beautiful and high quality
Beautiful and high quality
All round satisfaction
Very pleased with the product. Delivered on time in great condition with no missing parts. Easy to follow instructions and putting it together was no problem. Our umbrella was the 11ft square model which gives plenty of shade on our patio. Am very impressed with the customer service. I had several questions before I bought the umbrella and all were answered within 24 hrs. Very much one of my better customer service experiences. Expensive but worth it.
Extremely well made product
I would highly recommend this umbrella, We got the 9 size and it was perfect for our deck. It rotates to accommodate the angle of the sun, is solid aluminum and very sturdy. I had a slight problem with the opening mechanism and customer support worked through it with me and sent me another umbrella which works perfectly. You need to bolt it to your deck or get the base which is made for the umbrella and gives the flexibility of moving the umbrella. We filled with water. The build of this product is high quality and I would buy again.
Its a good value
I like the construction, looks and value.
gigantic umbrella
love the turqoise color. Reminds of the beach; it is huge; we have an inground oval above ground pool and it will cover 1/2 of the pool when it is opened. Perfect for grandkids and adults who cannot take much of the sun.
Good, quality product
This was a little more than we wanted to spend, but it is a great, well/made product. We love all the rotating and tilting possibilities that enables us to stay in the shade as the sun moves.
Good value (even with buying the separate base)
Had a little glitch with the delivery of the first umbrella, as the freight company lost it. refunded the original purchase, and we tried again. Second freight company, XPO Logistics, was excellent; communicated with is via email and then phone, and it was delivered exactly in the time window. The umbrella itself is easy to inbox and assemble. Ours arrived with one bent arm, but it still seems to work. Rotates 360 in the base, adjusts easily, and easy to raise and lower. This is a big umbrella, which we needed, so you need space for it to open and close. It includes a cover for when its closed. Definitely buy the separate water/filled base. The two/piece base arms it comes with are completely inadequate unless you are bolting/screwing them into the deck. Even with the separate base, this is a great value compared to similar sized umbrellas in stores.
Attractive
Beautiful
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