We loved this shower head until tonight. I came home from the gym, went to get in the shower, and discovered a waterfall streaming out the side of the shower head instead of raining through the head like it normally should be. When my husband showered this morning it was normal. Nobody has touched it until tonight, and now it is spewing water everywhere.
It looks like one edge of the shower head split open - we have no idea why or how. We have only had this product for a few months. Major disappointment.
I bought the shower to upgrade my cabana bathroom but 2 plumbers I showed it to were hesitant to install it mainly because they said the valve housing is made of plastic and isn’t very sturdy . They were affraid to bring welding flame anywhere near the housing because it could melt the plastic housing . Not sure why anyone would Incase the valve where a welding torch may have to be used ??
Company mailed me 2 $10 gift cards if I write a 5 star review but unfortunately I can’t just write a good review for a product I had trouble installing
Mixing valve reversed. After installation, I pressure tested the water system and tested mixing valve prior to walls being enclosed. Hot was cold and cold was hot. Also, shower selector for hand held vs rainfall shower was reversed. I verified over and over. Hot water pipes were hot to the touch going into red port and cold water pipes felt cold going into blue port. The installation is not mixed up on my end. The walls are open and very clear to see it’s installed correctly. Also, mixing valve is in correct orientation (it’s clearly labeled up and down). My only option is to uninstall and send this unit back and wait on another or cut my pipes and put hot into cold and cold into hot. Also cut pipes for rainfall and handheld and swap. Although I hate to do it, it’s faster and easier to swap out the pipes and the error won’t be seen inside the wall. Lucky I tested before tiling the shower. This would have been given a 5 star had I not gone through this trouble. Quality seems superb and I was really looking forward to posting a really positive review. Straight out of the box, I was super impressed. If company works with me to rectify error, I would consider changing my review.
Very good looking product but less than a year the shower head leaks at the ball joint. No way to tighten. The shower head is the reason I bought this product..... Do not see any product support offered.
Reviews
Broken after 3 months of use
We loved this shower head until tonight. I came home from the gym, went to get in the shower, and discovered a waterfall streaming out the side of the shower head instead of raining through the head like it normally should be. When my husband showered this morning it was normal. Nobody has touched it until tonight, and now it is spewing water everywhere. It looks like one edge of the shower head split open - we have no idea why or how. We have only had this product for a few months. Major disappointment.
Poor design around the valve
I bought the shower to upgrade my cabana bathroom but 2 plumbers I showed it to were hesitant to install it mainly because they said the valve housing is made of plastic and isn’t very sturdy . They were affraid to bring welding flame anywhere near the housing because it could melt the plastic housing . Not sure why anyone would Incase the valve where a welding torch may have to be used ?? Company mailed me 2 $10 gift cards if I write a 5 star review but unfortunately I can’t just write a good review for a product I had trouble installing
Color is wrong
Everything is black but the hand shower is stainless steel instead of black!! No way to contact seller and plumber is here to instal...
Seems good at first....
Paint has bubbled and chipped off after only a couple months, what a waste.
Mixing valve reversed - defective
Mixing valve reversed. After installation, I pressure tested the water system and tested mixing valve prior to walls being enclosed. Hot was cold and cold was hot. Also, shower selector for hand held vs rainfall shower was reversed. I verified over and over. Hot water pipes were hot to the touch going into red port and cold water pipes felt cold going into blue port. The installation is not mixed up on my end. The walls are open and very clear to see it’s installed correctly. Also, mixing valve is in correct orientation (it’s clearly labeled up and down). My only option is to uninstall and send this unit back and wait on another or cut my pipes and put hot into cold and cold into hot. Also cut pipes for rainfall and handheld and swap. Although I hate to do it, it’s faster and easier to swap out the pipes and the error won’t be seen inside the wall. Lucky I tested before tiling the shower. This would have been given a 5 star had I not gone through this trouble. Quality seems superb and I was really looking forward to posting a really positive review. Straight out of the box, I was super impressed. If company works with me to rectify error, I would consider changing my review.
It looks great but not easy to install. Terrible instructions. Not for a beginner
Terrible instructions and no included piping and valves
Valve was making knocking noise
After the plumber installed the valve. It was making a knocking noise when ever you turn on and off the water
Issues with the shower head
Very good looking product but less than a year the shower head leaks at the ball joint. No way to tighten. The shower head is the reason I bought this product..... Do not see any product support offered.
Damaged
Shower rail came that holds the head came with a couple dents in it
Returned
Returned for quality issue
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