LAN was great at helping us replace the netting around our trampoline. He replied quickly and efficiently. I have already recommended this trampoline to friends and will continue to do so.
Ellie D. Very comfortable.
Jenna with customer service is wonderful. I needed a replacement part for our trampoline and she returned messages promptly and will be sending me the part I need. Im extremely happy with their customer service and product.
Great quality. It was fairly easy to put together even with Covid! Took us about 3 1/2 hours but we also have 2 young ones that were helping aka delaying the process some. Considering a second one for at grandmas house!
After almost 2 years of use, and not using a cover to protect from the elements, the mat tore in 2 places. Betty and the service worked with me via email to make sure I received everything I needed to replace the mat. She was thorough, professional, and very helpful.
Weve had our trampoline for several years- best used toy, and better than the video games. Intense mountain sun broke down the spring cover and net, Ivy helped us get a new one quickly and easy! The only reason I didnt give five stars is the spring cover is hard to keep in place. The follow up and parts support is refreshing! One mistake was throwing away the foam pads with the old net- pipe insulation is an equal replacement as is metal conduit for bent poles.
Super happy with our purchase, we love this trampoline, our kids love it, and so do all their friends. Its safe, its not immensely difficult to assemble, and its sturdy. Good value for money spent.
Very are happy with the trampoline. Our son has been enjoying it for five years. Unfortunately (although not surprisingly) the enclosures that attach the net to the polls had started to deteriorate. I contacted the customer service and they arranged for us to buy a new safety net. The net is perfect and we expect to get another 5 years of service out of the trampoline. Thank you Jenna for your help!
It is just what we needed. My 14 year old grand daughter put it together in one afternoon. We also have twin 2 1/2 year old boys. They are still not so sure about it. I know once they get used to it they will have a great time. I am very happy with my purchase
Reviews
Good service
Great product. Thanks to Jenna for helping me get some free replacement parts after we used it for a few years.
Great trampoline for family
LAN was great at helping us replace the netting around our trampoline. He replied quickly and efficiently. I have already recommended this trampoline to friends and will continue to do so. Ellie D. Very comfortable.
Great customer service!
Jenna with customer service is wonderful. I needed a replacement part for our trampoline and she returned messages promptly and will be sending me the part I need. Im extremely happy with their customer service and product.
Thinking of buying a second for grandmas house!
Great quality. It was fairly easy to put together even with Covid! Took us about 3 1/2 hours but we also have 2 young ones that were helping aka delaying the process some. Considering a second one for at grandmas house!
Good experience with their service team
After almost 2 years of use, and not using a cover to protect from the elements, the mat tore in 2 places. Betty and the service worked with me via email to make sure I received everything I needed to replace the mat. She was thorough, professional, and very helpful.
Great product and service
Weve had our trampoline for several years- best used toy, and better than the video games. Intense mountain sun broke down the spring cover and net, Ivy helped us get a new one quickly and easy! The only reason I didnt give five stars is the spring cover is hard to keep in place. The follow up and parts support is refreshing! One mistake was throwing away the foam pads with the old net- pipe insulation is an equal replacement as is metal conduit for bent poles.
Just do it!
Super happy with our purchase, we love this trampoline, our kids love it, and so do all their friends. Its safe, its not immensely difficult to assemble, and its sturdy. Good value for money spent.
Great Customer service for parts
We had to replace some parts due to weather damage. Green in customer service was great. Reasonable replacement cost. Very good Not Perfect
Excellent Customer Service
Very are happy with the trampoline. Our son has been enjoying it for five years. Unfortunately (although not surprisingly) the enclosures that attach the net to the polls had started to deteriorate. I contacted the customer service and they arranged for us to buy a new safety net. The net is perfect and we expect to get another 5 years of service out of the trampoline. Thank you Jenna for your help!
Very pleased with my choice and purchase.
It is just what we needed. My 14 year old grand daughter put it together in one afternoon. We also have twin 2 1/2 year old boys. They are still not so sure about it. I know once they get used to it they will have a great time. I am very happy with my purchase
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