My neighbor has the 10 square version and raves about it. We ordered the last One 11 square in the only color left that we could tolerate: Blue. The ordering went smooth enough until the delivery date was approaching and the tracking stopped progressing. At one point after, that tracking offered option to reschedule, so I rescheduled. Still the Tracking showed it tantalizingly close ~45 min away so I waited for updates. I was pretty upset at this point because it was late in the season for patio goods, and I was concerned that my last One perhaps was not going to become reality.
This is where Service stepped up and proactively called me after my last re/schedule delivery event. Apparently theyd lost visibility from the carrier to where the item was. The gentleman offered me the option to cancel or wait 72 to see if the could locate it again. I said find it because I really need it. He called again a few days later to say theyd found it and asked me for delivery date where I could be home (to receive large item). It showed up in the delivery window with no damage.
Its easy to bash big companies or their workers when they stumble or fail, but working for one myself I know employees want to delight their customers. So thank you for a graceful recovery of an important transaction from a long/time Prime member!!
Oh. the umbrella? It rocks! Impressive design, materials, functionality, ease of use, assembly (takes two). I bought the 36 fillable base which Im getting sand for. I considered the buried base (good design) but I was afraid Id hit nearby tree root. Durability is TBD so we collapse to reduce UV and Ill consider proactively buying a replacement fabric for (hopefully) 5Y down the road. Buy this!
After opening the box, I discovered that there are no base arms included to put weighted pads on top of.
You have to either screw the small base to the ground or buy the recommended base weight, which leaks from another reviewer. I bought the PapaJet plates for the base weight, but there are no base arms to put them on.
This umbrella is to to provide shade for our patio attached to the northwest side of our home and gets a lot of afternoon sun. The flexibility to rotate and tilt the umbrella provides excellent coverage as the sun moves through the western sky.
Just arrived and Im very disappointed. I knew it didnt come with a weighted base but nowhere did it say that it doesnt come with a cross base either. They need to be more upfront on whats included and what isnt
This umbrella is aming. Absolute great quality. Great coverage. We used water to fill base and will add a drop of algae preventive in base as well as draining frequently to avoid any muck.
Very impressed with manufacturers customer support. After review of an issue with photos and some discussion, a very fair and reasonable solution was arrived and the issue was very satisfactorily resolved. I love the umbrella.
Reviews
Perfect for deck
This covers our whole deck and provides great shade for our yard. We love this!
Good for my wood deck
I added to the infrastructure under my wood deck and bolted it to the deck. Works nicely.
Service shined when they engaged on a problem to ensure my satisfaction
My neighbor has the 10 square version and raves about it. We ordered the last One 11 square in the only color left that we could tolerate: Blue. The ordering went smooth enough until the delivery date was approaching and the tracking stopped progressing. At one point after, that tracking offered option to reschedule, so I rescheduled. Still the Tracking showed it tantalizingly close ~45 min away so I waited for updates. I was pretty upset at this point because it was late in the season for patio goods, and I was concerned that my last One perhaps was not going to become reality. This is where Service stepped up and proactively called me after my last re/schedule delivery event. Apparently theyd lost visibility from the carrier to where the item was. The gentleman offered me the option to cancel or wait 72 to see if the could locate it again. I said find it because I really need it. He called again a few days later to say theyd found it and asked me for delivery date where I could be home (to receive large item). It showed up in the delivery window with no damage. Its easy to bash big companies or their workers when they stumble or fail, but working for one myself I know employees want to delight their customers. So thank you for a graceful recovery of an important transaction from a long/time Prime member!! Oh. the umbrella? It rocks! Impressive design, materials, functionality, ease of use, assembly (takes two). I bought the 36 fillable base which Im getting sand for. I considered the buried base (good design) but I was afraid Id hit nearby tree root. Durability is TBD so we collapse to reduce UV and Ill consider proactively buying a replacement fabric for (hopefully) 5Y down the road. Buy this!
No base arms included
After opening the box, I discovered that there are no base arms included to put weighted pads on top of. You have to either screw the small base to the ground or buy the recommended base weight, which leaks from another reviewer. I bought the PapaJet plates for the base weight, but there are no base arms to put them on.
The whole process from ordering to assembly in place was extremely easy and quick.
This umbrella is to to provide shade for our patio attached to the northwest side of our home and gets a lot of afternoon sun. The flexibility to rotate and tilt the umbrella provides excellent coverage as the sun moves through the western sky.
no base is included
Just arrived and Im very disappointed. I knew it didnt come with a weighted base but nowhere did it say that it doesnt come with a cross base either. They need to be more upfront on whats included and what isnt
Sturdy and great quality!
This umbrella is aming. Absolute great quality. Great coverage. We used water to fill base and will add a drop of algae preventive in base as well as draining frequently to avoid any muck.
It could be a bit taller
Very nice one! I was expecting a bit taller but it looks good even though.
Should tell you base sold separately
No where in description did this mention base was sold separately. While it was easy to assemble, for 500.00+ base should be included
Great customer support for a great umbrella.
Very impressed with manufacturers customer support. After review of an issue with photos and some discussion, a very fair and reasonable solution was arrived and the issue was very satisfactorily resolved. I love the umbrella.
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