We probably werent ready to have a split king. We like to snuggle up and the gap between these soft, rounded edge mattresses is big enough to make you feel like youre falling in a canyon in the middle of the night. The bases work fine, mattresses comfortable, but for some reason the bases (covered wood sections) smell horrible. Like vomit mixed with urine. I thought the smell would go away after awhile when the scent would fade and take on the smell of the room. Nope. A month and a half and we have to explain to house guests what the smell is in the living room. Yes, its that strong. No idea why it smells so bad, but the manufacturing process really needs to be looked at on the bases.
I ordered this bed frame and it came about half a week later. There was some damage to the box, but I could not see inside the packaging so I brought it inside and later that day when unboxing it discovered that the wooden platform was damaged under the dent (cant be sure, it may have happened during the shipping process). The metal frame was intact, as was the motor and all the pneumatics so I contacted customer service immediately to let them know about the damage, and also let them know that I thought I could fix it with some epoxy and wood screws (and a little upholstery to fix the appearance) but it was going to take a little time and money to do so. They immediately offered a partial credit for my trouble that I found very reasonable. I made the minor repair and we are so far very happy with the bed frame as well as s customer service.
what was my main complaint about is that the company didnt supply the top cover for the adjustable base and they are selling it for $70 bucks which just turned me off .The adjustable base and mattress were a good buy for the money and i slept ok with the head raise at a 15 degree angle .
Reviews
Exceeded My Expectations
I Purchased this bed for my Mom and she is very pleased with it.It exceeded my expectations.
Great bed
I am 60 years old bed was easy to assemble. Only needed help lifting it after I put the legs on.
and it a spent still working perfectly, thank you ver much !!!
Love it Im cpap machine first new bed set M 25 years it was well worth it !!!
Comfortable
My husband and I put it into house and he had the knowledge to setup. I am really enjoying it
The base smells horrible!
We probably werent ready to have a split king. We like to snuggle up and the gap between these soft, rounded edge mattresses is big enough to make you feel like youre falling in a canyon in the middle of the night. The bases work fine, mattresses comfortable, but for some reason the bases (covered wood sections) smell horrible. Like vomit mixed with urine. I thought the smell would go away after awhile when the scent would fade and take on the smell of the room. Nope. A month and a half and we have to explain to house guests what the smell is in the living room. Yes, its that strong. No idea why it smells so bad, but the manufacturing process really needs to be looked at on the bases.
Responsive customer service
I ordered this bed frame and it came about half a week later. There was some damage to the box, but I could not see inside the packaging so I brought it inside and later that day when unboxing it discovered that the wooden platform was damaged under the dent (cant be sure, it may have happened during the shipping process). The metal frame was intact, as was the motor and all the pneumatics so I contacted customer service immediately to let them know about the damage, and also let them know that I thought I could fix it with some epoxy and wood screws (and a little upholstery to fix the appearance) but it was going to take a little time and money to do so. They immediately offered a partial credit for my trouble that I found very reasonable. I made the minor repair and we are so far very happy with the bed frame as well as s customer service.
the bed was worth the money.
what was my main complaint about is that the company didnt supply the top cover for the adjustable base and they are selling it for $70 bucks which just turned me off .The adjustable base and mattress were a good buy for the money and i slept ok with the head raise at a 15 degree angle .
Best bed on the market for the price
Remote is a nice feature to position the bed where your comfortable.
GREAT SLEEPING BED
I LOVE THIS BED
Package was damaged
Works fine Just Damaged
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