I ordered this bed frame and it came about half a week later. There was some damage to the box, but I could not see inside the packaging so I brought it inside and later that day when unboxing it discovered that the wooden platform was damaged under the dent (cant be sure, it may have happened during the shipping process). The metal frame was intact, as was the motor and all the pneumatics so I contacted customer service immediately to let them know about the damage, and also let them know that I thought I could fix it with some epoxy and wood screws (and a little upholstery to fix the appearance) but it was going to take a little time and money to do so. They immediately offered a partial credit for my trouble that I found very reasonable. I made the minor repair and we are so far very happy with the bed frame as well as s customer service.
Responsive customer service
I ordered this bed frame and it came about half a week later. There was some damage to the box, but I could not see inside the packaging so I brought it inside and later that day when unboxing it discovered that the wooden platform was damaged under the dent (cant be sure, it may have happened during the shipping process). The metal frame was intact, as was the motor and all the pneumatics so I contacted customer service immediately to let them know about the damage, and also let them know that I thought I could fix it with some epoxy and wood screws (and a little upholstery to fix the appearance) but it was going to take a little time and money to do so. They immediately offered a partial credit for my trouble that I found very reasonable. I made the minor repair and we are so far very happy with the bed frame as well as s customer service.