This was hands down the worst experience that I have ever had buying something online. First, this product is of horrible quality. The press board is extremely fragile and the ends are exposed and come apart with normal use. Beyond the poor quality, the bed is poorly packed and prone to shipping damage. Of the three beds (1 initial, 1 replacement and a third form another vendor) that I've received, all have been damaged to the point where they were unusable. Finally, the vendor's customer service is terrible. I spoke to a rep who was argumentative and uninterested in assisting me. After multiple attempts to get the issues resolved I ended up having to file a claim with to get my money back. Note that this was a 3rd party selling on , not themselves.
I will add that the actual maker of the bed was very nice on the phone and did offer to ship me individual replacement parts to get the third and final bed together. Unfortunately I still don't have any of these parts weeks later but we will see.
Got two for my kids. Assembly was pretty easy, instructions were good. One came damaged but the company quickly shipped replacement parts. One of my boys has since managed to break a drawer, but that's kid life sometimes. Overall pretty happy. Boxes were VERY heavy, had to open and unload them outside.
This went together very easily. We used a memory foam mattress on this. As you can see, the particle board cracked which goes under the mattress. Knocked one of the drawers out, but it popped back in easily.
We ordered two for both kids and both broke within a couple of months. I had to replace it with a sheet of plywood. I think it would have been fine if we would have put a bunk bed board or a traditional spring mattress. I should have seen this happening and saved the plywood from the old bunk beds.
Product came in one huge box but no damage. Instructions for assembly are easy to understand and had it together in about an hour with two people. One it was assembled, I found out that this thing is sturdy. Does not move one bit. Great product.
I'm sorry but I purchased two of these beds and it was a nightmare to assemble. I mean the beds came in a bunch of small peaces which had to be build peace by peace. Everyone I asked had no patients to help me. The quality of the bed is so CHEAP. Bed rocks when my kids get on and off .i would like part of my money back please and thank you.
Biggest downside- the pieces arent labeled for assembly. I was able to figure out which was which by carefully comparing the pieces to the images but that did take time and some are quite similar. Additionally the bed has a piece that need to be reversed for the drawers to fit yet there is mention of that until you build the drawers. So we had to take the bed half apart to switch that. Also some of the pegs were loose so they would fall out as we were connecting them. Seems sturdy although I told the kids no jumping cause the wood seems like it could crack with too much force. Kids especially love the door access to under the bed. I brought two- one honey and one merlot. Took me and my 14yr old 2 hours from open the box to done (drawers took half hour) for one bed. I imagine the next one will be faster as I know which pieces go where but well see. (Took 1 1/2 hours)
Would like the screw tops on the top of the shelf to not be visible and for there to be a side to cover under the bed opposite of the drawers.
One drawer piece was broken in box- customer service was very nice and quick. They immediately sent a replacement part.
Good looking product that can be a little confusing to put together. Has a little rock to it but with a simple extra piece of lumber installed turns into a very solid bed. Well worth the money.
I loved the finished and quality of each piece, it has a very good sturdiness. I didn't like that the each piece does not show a part identification and the guidelines does show a part id. But in general I recomend this item 100%.
Bed is solid wood construction and looks nice when assembled. My 3 year old daughter is very happy with it. However I have a few complaints:
1. Delivery was supposed to take the bed inside the entryway. I was in a meeting when they bed arrived so my mother answered the door; the delivery person told her that they dont take the boxes inside so they left them on the driveway.
2. The Allen wrench thats included with the bed doesnt provide enough torque for the screws. Luckily I had my own or I would have had a lot of trouble.
3. The drawer kit and bed frame have separate instruction manuals. If you buy the drawer kit, make sure you read the instructions for both the drawers and the frame before you start building the bed frame. At the end of the drawer instructions, they tell you to disassemble the headboard in order to reverse one of the support pieces. This cost me another 45 minutes since I had already assembled the bed frame before I started the drawers
Reviews
Worst experience EVER, if I could leave zero starts I would!
This was hands down the worst experience that I have ever had buying something online. First, this product is of horrible quality. The press board is extremely fragile and the ends are exposed and come apart with normal use. Beyond the poor quality, the bed is poorly packed and prone to shipping damage. Of the three beds (1 initial, 1 replacement and a third form another vendor) that I've received, all have been damaged to the point where they were unusable. Finally, the vendor's customer service is terrible. I spoke to a rep who was argumentative and uninterested in assisting me. After multiple attempts to get the issues resolved I ended up having to file a claim with to get my money back. Note that this was a 3rd party selling on , not themselves. I will add that the actual maker of the bed was very nice on the phone and did offer to ship me individual replacement parts to get the third and final bed together. Unfortunately I still don't have any of these parts weeks later but we will see.
Nice basic platform
Got two for my kids. Assembly was pretty easy, instructions were good. One came damaged but the company quickly shipped replacement parts. One of my boys has since managed to break a drawer, but that's kid life sometimes. Overall pretty happy. Boxes were VERY heavy, had to open and unload them outside.
Looks great, not very durable
This went together very easily. We used a memory foam mattress on this. As you can see, the particle board cracked which goes under the mattress. Knocked one of the drawers out, but it popped back in easily. We ordered two for both kids and both broke within a couple of months. I had to replace it with a sheet of plywood. I think it would have been fine if we would have put a bunk bed board or a traditional spring mattress. I should have seen this happening and saved the plywood from the old bunk beds.
Durable and Looks Good
Product came in one huge box but no damage. Instructions for assembly are easy to understand and had it together in about an hour with two people. One it was assembled, I found out that this thing is sturdy. Does not move one bit. Great product.
NICE
Only had one problem. Can't get the door on.
I would like part of my money refunded please
I'm sorry but I purchased two of these beds and it was a nightmare to assemble. I mean the beds came in a bunch of small peaces which had to be build peace by peace. Everyone I asked had no patients to help me. The quality of the bed is so CHEAP. Bed rocks when my kids get on and off .i would like part of my money back please and thank you.
So far so good,kids love it
Biggest downside- the pieces arent labeled for assembly. I was able to figure out which was which by carefully comparing the pieces to the images but that did take time and some are quite similar. Additionally the bed has a piece that need to be reversed for the drawers to fit yet there is mention of that until you build the drawers. So we had to take the bed half apart to switch that. Also some of the pegs were loose so they would fall out as we were connecting them. Seems sturdy although I told the kids no jumping cause the wood seems like it could crack with too much force. Kids especially love the door access to under the bed. I brought two- one honey and one merlot. Took me and my 14yr old 2 hours from open the box to done (drawers took half hour) for one bed. I imagine the next one will be faster as I know which pieces go where but well see. (Took 1 1/2 hours) Would like the screw tops on the top of the shelf to not be visible and for there to be a side to cover under the bed opposite of the drawers. One drawer piece was broken in box- customer service was very nice and quick. They immediately sent a replacement part.
Nice looking
Good looking product that can be a little confusing to put together. Has a little rock to it but with a simple extra piece of lumber installed turns into a very solid bed. Well worth the money.
Excellent product quality
I loved the finished and quality of each piece, it has a very good sturdiness. I didn't like that the each piece does not show a part identification and the guidelines does show a part id. But in general I recomend this item 100%.
Nice bed, but read this if buying drawer kit
Bed is solid wood construction and looks nice when assembled. My 3 year old daughter is very happy with it. However I have a few complaints: 1. Delivery was supposed to take the bed inside the entryway. I was in a meeting when they bed arrived so my mother answered the door; the delivery person told her that they dont take the boxes inside so they left them on the driveway. 2. The Allen wrench thats included with the bed doesnt provide enough torque for the screws. Luckily I had my own or I would have had a lot of trouble. 3. The drawer kit and bed frame have separate instruction manuals. If you buy the drawer kit, make sure you read the instructions for both the drawers and the frame before you start building the bed frame. At the end of the drawer instructions, they tell you to disassemble the headboard in order to reverse one of the support pieces. This cost me another 45 minutes since I had already assembled the bed frame before I started the drawers
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