12/10: We did receive the replacement part and want to add that weve been pleased with their customer service.
11/11 Update: we emailed the company with information of the issue and asked if we could get a replacement part. The company responded within 24 hours. They have been great to work with. Ill update again when we receive the part.
Tack weld fail, otherwise its great. Easy to assemble, great instructions, nice to look at. However, the metal frame failed at a tack weld on the footboard. Hubs created a fix so the bed can be used.
My daughter loved it! Her, my son and a friend all put the beds together in 1:30; they were 17, 18 and 16 year olds never once called for any help. the called me in to see the finished product. So I hoped on bed to test it out. it was very easy to put to together and its very sturdy too and the price was right on my budget too.
Absolutely love this bed! The adjustable head board is perfect for different size mattresses and doesnt leave a gap between the mattress and head board like many other beds. The price is unbeatable! Sturdy, high weight limit, esthetically pleasing, sleek, easy to follow assembly instructions. Customer service was absolutely amazing! I highly recommend!
Before Buy hope this helps : Easy to put together if you think from women prospective while handling the a crawling baby Sametime when husband not at home. Hope this helps how easy it to assemble.
I put this in my guest bedroom and they liked it very much and enquired how much I payed it. When they know $ number, they surprised for the look and sturdy.
Assembly straight with simple sheet of instructions and quality is better than we see in stores.
I love this bed! So easy to assemble and its a great support. Headboard is great quality and look like it costs a lot more than it does. Highly recommend!
Below was my original review. I changed this review because Lucy from customer service did email me several times trying to correct our issue. She was concerned and did get the job done. Its not her fault that this company does not offer a phone number. It did take 2-3 weeks to get a new headboard but a new headboard was delivered. The beds are actually very nice, made well and sturdy. My only issue is that it took a little long to straighten out the problem and they do not have a phone number, only email so you will not get a response quickly. Lucy did a good job!
Original Review:
Ordered and received two bed frames. The bolt holes on one of the head boards were not aligned with the post that attaches to the head board. I stacked one on top of the other on the attached photo showing the holes on one unit were too far to the left. The holes cannot be moved because they are attached to a piece of wood behind the fabric and they are the female to the male bolt tightly secured.
I immediately went to their website, website and checked all the paperwork and they do not offer any phone numbers. You have to email them and they say that they will respond within 24 hours. I sent them an email with all the information and 24 hours later they returned my email with a question. I answered the question immediately and have not heard back from them in 2 days. Customer service at this company is non existent and horrible so beware.
I ended up drilling new holes into the post that connects to the head board but the holes are far left (not much wood left) and I am afraid that the wood will split one day, but I had no choice. The boxes weigh about 100 pounds and I carried the boxes to our attic 3 levels up and all the parts were taken out of the box so that I could make sure all the parts were sent. I was not going to repack everything and send the unit back. Im 66 years old and it was a one way up to the attic only. I am sure that one day the wood will split and the bed will be thrown out. I was also going to order another bed frame but they are currently not available on or the website. Not sure if I am going to pay for the one bed either.
Be aware that if you have an issue with this purchase will leave you hanging and not respond to your emails. Man am I mad!!!!
Reviews
Updated Review / Tack weld fail but pretty to look at
12/10: We did receive the replacement part and want to add that weve been pleased with their customer service. 11/11 Update: we emailed the company with information of the issue and asked if we could get a replacement part. The company responded within 24 hours. They have been great to work with. Ill update again when we receive the part. Tack weld fail, otherwise its great. Easy to assemble, great instructions, nice to look at. However, the metal frame failed at a tack weld on the footboard. Hubs created a fix so the bed can be used.
Very sturdy
My daughter loved it! Her, my son and a friend all put the beds together in 1:30; they were 17, 18 and 16 year olds never once called for any help. the called me in to see the finished product. So I hoped on bed to test it out. it was very easy to put to together and its very sturdy too and the price was right on my budget too.
Quality
Thats such an great product! Just fits perfectly in my room and the quality is very good. I really recommend.
Loooove this bed.
Very steady and looks expensive. Great deal for the price
Great bed!
Absolutely love this bed! The adjustable head board is perfect for different size mattresses and doesnt leave a gap between the mattress and head board like many other beds. The price is unbeatable! Sturdy, high weight limit, esthetically pleasing, sleek, easy to follow assembly instructions. Customer service was absolutely amazing! I highly recommend!
Good product
Originally came with some defaults but customer service was great and timely at getting me replacement parts. Overall good product.
somuch value for the less Money i paid. OBESSED With the bed.
Before Buy hope this helps : Easy to put together if you think from women prospective while handling the a crawling baby Sametime when husband not at home. Hope this helps how easy it to assemble. I put this in my guest bedroom and they liked it very much and enquired how much I payed it. When they know $ number, they surprised for the look and sturdy. Assembly straight with simple sheet of instructions and quality is better than we see in stores.
Easy assembly and great looking support!
I love this bed! So easy to assemble and its a great support. Headboard is great quality and look like it costs a lot more than it does. Highly recommend!
Very Nice Beds Revised Review
Below was my original review. I changed this review because Lucy from customer service did email me several times trying to correct our issue. She was concerned and did get the job done. Its not her fault that this company does not offer a phone number. It did take 2-3 weeks to get a new headboard but a new headboard was delivered. The beds are actually very nice, made well and sturdy. My only issue is that it took a little long to straighten out the problem and they do not have a phone number, only email so you will not get a response quickly. Lucy did a good job! Original Review: Ordered and received two bed frames. The bolt holes on one of the head boards were not aligned with the post that attaches to the head board. I stacked one on top of the other on the attached photo showing the holes on one unit were too far to the left. The holes cannot be moved because they are attached to a piece of wood behind the fabric and they are the female to the male bolt tightly secured. I immediately went to their website, website and checked all the paperwork and they do not offer any phone numbers. You have to email them and they say that they will respond within 24 hours. I sent them an email with all the information and 24 hours later they returned my email with a question. I answered the question immediately and have not heard back from them in 2 days. Customer service at this company is non existent and horrible so beware. I ended up drilling new holes into the post that connects to the head board but the holes are far left (not much wood left) and I am afraid that the wood will split one day, but I had no choice. The boxes weigh about 100 pounds and I carried the boxes to our attic 3 levels up and all the parts were taken out of the box so that I could make sure all the parts were sent. I was not going to repack everything and send the unit back. Im 66 years old and it was a one way up to the attic only. I am sure that one day the wood will split and the bed will be thrown out. I was also going to order another bed frame but they are currently not available on or the website. Not sure if I am going to pay for the one bed either. Be aware that if you have an issue with this purchase will leave you hanging and not respond to your emails. Man am I mad!!!!
Easy assembly
Got it delivered but late but easy to assemble and good durable
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