This is a story with a good ending.
We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow.
My only issue was with the shelf and side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through.
When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts.
I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar.
The customer service team confirmed my product color and within a day shipped out my parts via 3-day mail. They sent me a very supportive email with the shipping information and tracking number.
The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home.
In their email to me, Convenience Concept stated 100% Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.
It is a beautiful piece of furniture, but during the assembly multiple camlocks broke. And honestly that is my only complaint. We had to look for replacements to finish putting it together. Super disappointed. The rest of the table was good quality.
Its a great piece a furniture to add to your living room, entry way, or any place that needs something an accent piece. The assembly was a little tough as the pictures are not the best to follow. However, once put together its sturdy and looks great!
A sturdy, handsome, narrow table for my small hallway at an affordable price.
The assembly was more difficult than it should have been when trying to follow directions. Once I sat them aside and followed my instincts it was finished in short order.
We bought this to use as a coffee bar in our kitchen. It fits our nespresso vertuo machine perfectly, and we also have a couple bottles of coffee syrup and a box of coffee pods on top. The drawer, while not super deep, does hold a variety of items, and the shelves on the lower part of the unit also hold a good number of items. This would also make a great entry-way table.
This little table is perfect for a hall entranceway. It's not too big, so it doesn't take up a ton of room, but it also has these two generous storage drawers, which are SO handy for keys, gloves, wallets, etc. It keeps the front hall looking tidy and clutter-free and has proven to be sturdy and durable thus far. The colour we chose (shown) is grey.
Reviews
Recommend product
Good quality, nice packaging, easy to assemble. I would like to buy more!
looks good and does what we needed it to do
easy to assemble...kind of disappointed in the quality of materials. I give it four stars.
Superior Customer Service After the Sale
This is a story with a good ending. We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow. My only issue was with the shelf and side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through. When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts. I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar. The customer service team confirmed my product color and within a day shipped out my parts via 3-day mail. They sent me a very supportive email with the shipping information and tracking number. The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home. In their email to me, Convenience Concept stated 100% Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.
Assembly was problematic
It is a beautiful piece of furniture, but during the assembly multiple camlocks broke. And honestly that is my only complaint. We had to look for replacements to finish putting it together. Super disappointed. The rest of the table was good quality.
Love this piece
Its a great piece a furniture to add to your living room, entry way, or any place that needs something an accent piece. The assembly was a little tough as the pictures are not the best to follow. However, once put together its sturdy and looks great!
Love it but assembly instructions horrible
A sturdy, handsome, narrow table for my small hallway at an affordable price. The assembly was more difficult than it should have been when trying to follow directions. Once I sat them aside and followed my instincts it was finished in short order.
Used as a coffee bar, assembly was a little hard
We bought this to use as a coffee bar in our kitchen. It fits our nespresso vertuo machine perfectly, and we also have a couple bottles of coffee syrup and a box of coffee pods on top. The drawer, while not super deep, does hold a variety of items, and the shelves on the lower part of the unit also hold a good number of items. This would also make a great entry-way table.
Like it just not assembly
I like the product but it was not easy to assemble for me. Took about two hours.
Pratique
Couleur identique et pratique , je recommande ce produit
Perfect for entranceway
This little table is perfect for a hall entranceway. It's not too big, so it doesn't take up a ton of room, but it also has these two generous storage drawers, which are SO handy for keys, gloves, wallets, etc. It keeps the front hall looking tidy and clutter-free and has proven to be sturdy and durable thus far. The colour we chose (shown) is grey.
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