There are only two ways to possibly install this and the wrong way would be very evident. The little knob that switches between overhead shower and hand shower is backwards, because when turn the switch for rain shower, it turns on the hand shower. Whoever assembled this at the plant, did it backwards. However, customer service basically said I probably installed it wrong and then ignored me.
Customer Service is horrible
There are only two ways to possibly install this and the wrong way would be very evident. The little knob that switches between overhead shower and hand shower is backwards, because when turn the switch for rain shower, it turns on the hand shower. Whoever assembled this at the plant, did it backwards. However, customer service basically said I probably installed it wrong and then ignored me.