I couldnt ask for a better trampoline for my kids! It took us 1 hour to put up (two people) and the manual was excellent. It is sturdy and tons of fun. A few months ago, two bars that held the net up bent. The kids were playing very very hard on it with their friends. I contacted customer service and I received the best service I have ever received from a company. My e/mail was responded to immediately and the parts were shipped out to me in less than 24 hours of sending the e/mail! If only other companies had customer service like this! I know that it is a pricey trampoline, but it is worth every penny knowing that if you have any problems at all, customer service will fix it for you quickly. Also, a big shout out to Olivia who was the customer service representative who helped me: thank you for making things so easy!
Worth every penny!
I couldnt ask for a better trampoline for my kids! It took us 1 hour to put up (two people) and the manual was excellent. It is sturdy and tons of fun. A few months ago, two bars that held the net up bent. The kids were playing very very hard on it with their friends. I contacted customer service and I received the best service I have ever received from a company. My e/mail was responded to immediately and the parts were shipped out to me in less than 24 hours of sending the e/mail! If only other companies had customer service like this! I know that it is a pricey trampoline, but it is worth every penny knowing that if you have any problems at all, customer service will fix it for you quickly. Also, a big shout out to Olivia who was the customer service representative who helped me: thank you for making things so easy!