Stylish product with average assembly experience. Quality and Reactive Customer Service.
Pre Assembly- This was the only downside. The up front communication was a little lackluster. No shipping notifications along the way like your typical Prime experience. And there was a confusing surprise when we found that the entire bed is delivered in 2 separate large boxes arriving on different days. But the seller was very quick to respond to messages and quickly removed the stress.
Assembly- Instructions were pretty clear and it was the typical installation with allen wrenches, wooden dowels, and various wood screws. If you’ve assembled any modern furniture like tv stands, desks, beds then you will be fine. The wood feels durable and the roof finish is glossy so be careful with scratches. There was a single piece of hardware missing but the seller more than compensated for that with an overly generous refund considering it was easily replaced with a trip to the hardware store for a $1 screw. That left me feeling like they care more about my experience than their profit margin.
Post Assembly- The bed feels sturdy with a slight wobble for me a 200lb adult trying to stress test it. No creaking or cracking sounds and it holds up totally fine with two young kids playing around in it.
Conclusion- the whole delivery experience was slightly nerve-wracking and felt like they were working the kinks out (maybe because it was a newly listed item in December during pandemic). I give them a full pass because they reacted perfectly to the unexpected. The product itself is pretty much exactly what I expected for the price. Overall I’d recommend it if you like the style.
Stylish product with average assembly experience. Quality and Reactive Customer Service.
Pre Assembly- This was the only downside. The up front communication was a little lackluster. No shipping notifications along the way like your typical Prime experience. And there was a confusing surprise when we found that the entire bed is delivered in 2 separate large boxes arriving on different days. But the seller was very quick to respond to messages and quickly removed the stress. Assembly- Instructions were pretty clear and it was the typical installation with allen wrenches, wooden dowels, and various wood screws. If you’ve assembled any modern furniture like tv stands, desks, beds then you will be fine. The wood feels durable and the roof finish is glossy so be careful with scratches. There was a single piece of hardware missing but the seller more than compensated for that with an overly generous refund considering it was easily replaced with a trip to the hardware store for a $1 screw. That left me feeling like they care more about my experience than their profit margin. Post Assembly- The bed feels sturdy with a slight wobble for me a 200lb adult trying to stress test it. No creaking or cracking sounds and it holds up totally fine with two young kids playing around in it. Conclusion- the whole delivery experience was slightly nerve-wracking and felt like they were working the kinks out (maybe because it was a newly listed item in December during pandemic). I give them a full pass because they reacted perfectly to the unexpected. The product itself is pretty much exactly what I expected for the price. Overall I’d recommend it if you like the style.