I mistakenly ordered the wrong size from and wished to return them for the correct size. I was informed that I would have to pay to ship them back, something I was not accustomed to from other manufacturers I have dealt with in the past. My order was slightly under $500 for the cans, it cost me $150 to send them back in the same packaging and same FedEx service. I elected to get a refund which they processed promptly but I was still out the $150 for return shipping. They appear to have a good product but if I had known a shopping error on my part would be so expensive to correct I would not have ordered from them. I have since ordered my cans from another well known supplier, a company perhaps large enough to have a more customer friendly exchange or return policy.
Poor customer service policy
I mistakenly ordered the wrong size from and wished to return them for the correct size. I was informed that I would have to pay to ship them back, something I was not accustomed to from other manufacturers I have dealt with in the past. My order was slightly under $500 for the cans, it cost me $150 to send them back in the same packaging and same FedEx service. I elected to get a refund which they processed promptly but I was still out the $150 for return shipping. They appear to have a good product but if I had known a shopping error on my part would be so expensive to correct I would not have ordered from them. I have since ordered my cans from another well known supplier, a company perhaps large enough to have a more customer friendly exchange or return policy.