I bought the bed because of price and looks. It is relatively simple to assemble if your are handy and have tools. It comes with a nice finish. It seems sturdy.
Heres the bad: It came damaged. There was a large split in the side panel of the trundel. I called the number for customer service and the woman was dismissive and rude. Her only apparent function was to direct me to the website. I filled out the website form and was told I would get a response. No response, but replacement part arrived quickly. Believe it or not, the panel arrived damaged again. Not a structural problem this time, just cosmetic, so I just installed it. I cant be bothered to order another one.
Arrived damaged / twice
I bought the bed because of price and looks. It is relatively simple to assemble if your are handy and have tools. It comes with a nice finish. It seems sturdy. Heres the bad: It came damaged. There was a large split in the side panel of the trundel. I called the number for customer service and the woman was dismissive and rude. Her only apparent function was to direct me to the website. I filled out the website form and was told I would get a response. No response, but replacement part arrived quickly. Believe it or not, the panel arrived damaged again. Not a structural problem this time, just cosmetic, so I just installed it. I cant be bothered to order another one.