Nice bed, slow customer service. Ladder is NOT 400lb weight limit!!
We love the bed and so does our 8 year old son. His school went back 100 virtual for the first month. Then a hybrid schedule, so he needed a work space. We looked and this was the best value we could find. It was made of wood and not mdf. We also liked the 400lb weight limit, but apparently thats not on the ladder also!!
One of the shelves was slightly damaged, but not visible once assembled. It took my husband about 4 hours to assemble both the bed and desk. It did seem like once the desk was attached it made the bed feel more solid.
My son is super happy with it! We were disappointed that two days after it was assembled, the second from the bottom step broke! My husband managed to turn it over to get it working for our son until a replacement is shipped. I called the company directly and had to put a request in via webpage and upload pictures. It took 24 hours to get an email back asking for more photos, I uploaded less than 2 hours after email was sent. Then 24 hours later, they emailed back asking for a different photo!! I uploaded but also called to express my feelings in 24 hour delays when its a safety issue! Good but could be better
Still waiting for part, this started Monday 8 am and its Saturday 1:30 pm!! I cringe each time he steps on the step his dad turned over.
Nice bed, slow customer service. Ladder is NOT 400lb weight limit!!
We love the bed and so does our 8 year old son. His school went back 100 virtual for the first month. Then a hybrid schedule, so he needed a work space. We looked and this was the best value we could find. It was made of wood and not mdf. We also liked the 400lb weight limit, but apparently thats not on the ladder also!! One of the shelves was slightly damaged, but not visible once assembled. It took my husband about 4 hours to assemble both the bed and desk. It did seem like once the desk was attached it made the bed feel more solid. My son is super happy with it! We were disappointed that two days after it was assembled, the second from the bottom step broke! My husband managed to turn it over to get it working for our son until a replacement is shipped. I called the company directly and had to put a request in via webpage and upload pictures. It took 24 hours to get an email back asking for more photos, I uploaded less than 2 hours after email was sent. Then 24 hours later, they emailed back asking for a different photo!! I uploaded but also called to express my feelings in 24 hour delays when its a safety issue! Good but could be better Still waiting for part, this started Monday 8 am and its Saturday 1:30 pm!! I cringe each time he steps on the step his dad turned over.