Arrived with a Small Hole In Jumping Mat BUT Swift, Approachable Customer Service Already Shipped A New Jumping Mat
Assembly was fairly straight forward; took my husband and three daughters and I approximately 1.5 hours to complete. The picture for assembly had us second guessing whether we had put the legs on facing the correct direction. However, after some time we realized, it was impossible to put the legs on any other way but that the picture in the directions had to be pointing to the wrong side of the trampoline legs. The jumping mat arrive with a small imperfection/hole in it BUT the Upperbounce company was very responsive by phone and by email when I called for replacements. In less than a week, the replacements are already on the way for two screws that were missing and the jumping mat to replace the jumping mat with the hole. There was no hassle. We look forward to a lot of jumping time on this trampoline that appears to be sturdy and the right size for a big family. We are glad we bought the 16 ft and not the 16ft. With three daughters, they are excited to no have to share it but rather to jump together.
Arrived with a Small Hole In Jumping Mat BUT Swift, Approachable Customer Service Already Shipped A New Jumping Mat
Assembly was fairly straight forward; took my husband and three daughters and I approximately 1.5 hours to complete. The picture for assembly had us second guessing whether we had put the legs on facing the correct direction. However, after some time we realized, it was impossible to put the legs on any other way but that the picture in the directions had to be pointing to the wrong side of the trampoline legs. The jumping mat arrive with a small imperfection/hole in it BUT the Upperbounce company was very responsive by phone and by email when I called for replacements. In less than a week, the replacements are already on the way for two screws that were missing and the jumping mat to replace the jumping mat with the hole. There was no hassle. We look forward to a lot of jumping time on this trampoline that appears to be sturdy and the right size for a big family. We are glad we bought the 16 ft and not the 16ft. With three daughters, they are excited to no have to share it but rather to jump together.