I bought this trampoline about a year ago. My kids absolutely love it it was easy to put together and they play on a constantly. Just recently one of the poles cracked in half. It was one of the pokes that holds the net up by where you get off. This was my kids fault. This was from my kids constantly pulling on it and jumping off from it and hanging on it. I contacted the seller and right away they sent me I have replacement pole within the next few days. May husband was able to replace the pole easily. I am very impressed in how fast and efficient they got back to me and helped me with my problem with no extra charge I highly remarked recommend this trampoline. Their customer service is fantastic!
Replacement part replaced easily!
I bought this trampoline about a year ago. My kids absolutely love it it was easy to put together and they play on a constantly. Just recently one of the poles cracked in half. It was one of the pokes that holds the net up by where you get off. This was my kids fault. This was from my kids constantly pulling on it and jumping off from it and hanging on it. I contacted the seller and right away they sent me I have replacement pole within the next few days. May husband was able to replace the pole easily. I am very impressed in how fast and efficient they got back to me and helped me with my problem with no extra charge I highly remarked recommend this trampoline. Their customer service is fantastic!