This product has AMAZING customer support. When I first started assembling the trampoline, we had to shift it a few feet (after I attached the springs and jump surface) and the edge rail completely bent past recovery. My fault, but the seller immediately sent out replacement parts. Unfortunately they were not the correct parts, but upon my informing the company of this, they immediately sent out the correct ones - all in two-day shipping at NO COST to me. Once I had the correct parts my friend and I assembled the trampoline fairly quickly. I will advise anyone though of three things:
1) don’t move the trampoline once the edge rail is in place, and if you do, slide the pieces out and don’t move it as one whole unit.
2) when you put the legs into the top rail supports in the very first steps of assembly, CHECK WHICH LEGA HAVE HOLES. This is not stressed in the assembly instructions, so I didn’t even notice. I did notice however when I tried to put up the netting and discovered the legs with holes are the support for the netting, so I had to disassemble the entire structure, carefully swap out the legs to ensure the ones with holes went in the correct order, and reassemble everything.
3) use additional heavy-duty anchors to prevent the frame from bending past repair in high winds.
One other consideration is that although the padding covers the springs, but does not secure the inside lip, so if kids bounce close to the padding they can hit their feet on the springs from the pad lifting a little from the surface. I got the 15-ft model so the kids have plenty of room to avoid the edges, but this might be a concern for some parents.
It was very frustrating having to assemble this thing three times and disassemble twice - once because of the frame bending, the second time to correct the order of the support legs - but it wasn’t a difficult assembly and the company was very supportive through it all. And honestly those issues were my mistake anyway. Now we have a big and sturdy trampoline that my kids are thoroughly enjoying, even the teenager! I’m very pleased with my selection and hope the family enjoys it for years to come.
Great product with GREAT customer service
This product has AMAZING customer support. When I first started assembling the trampoline, we had to shift it a few feet (after I attached the springs and jump surface) and the edge rail completely bent past recovery. My fault, but the seller immediately sent out replacement parts. Unfortunately they were not the correct parts, but upon my informing the company of this, they immediately sent out the correct ones - all in two-day shipping at NO COST to me. Once I had the correct parts my friend and I assembled the trampoline fairly quickly. I will advise anyone though of three things: 1) don’t move the trampoline once the edge rail is in place, and if you do, slide the pieces out and don’t move it as one whole unit. 2) when you put the legs into the top rail supports in the very first steps of assembly, CHECK WHICH LEGA HAVE HOLES. This is not stressed in the assembly instructions, so I didn’t even notice. I did notice however when I tried to put up the netting and discovered the legs with holes are the support for the netting, so I had to disassemble the entire structure, carefully swap out the legs to ensure the ones with holes went in the correct order, and reassemble everything. 3) use additional heavy-duty anchors to prevent the frame from bending past repair in high winds. One other consideration is that although the padding covers the springs, but does not secure the inside lip, so if kids bounce close to the padding they can hit their feet on the springs from the pad lifting a little from the surface. I got the 15-ft model so the kids have plenty of room to avoid the edges, but this might be a concern for some parents. It was very frustrating having to assemble this thing three times and disassemble twice - once because of the frame bending, the second time to correct the order of the support legs - but it wasn’t a difficult assembly and the company was very supportive through it all. And honestly those issues were my mistake anyway. Now we have a big and sturdy trampoline that my kids are thoroughly enjoying, even the teenager! I’m very pleased with my selection and hope the family enjoys it for years to come.