Quality Chair and - after glitch - Quality Service
Since I have been sitting in this chair, I rarely think about the fact that Im sitting in a chair. This speaks loudly to its comfort and to how it supports me; it feels like it is just a natural extension of me. With all other chairs Ive had, I was constantly reminded that I needed a better chair.
I did experience an issue that in the end required a spacer to raise the center hub higher from the carpet, but unfortunately, I fell into a tech black hole in the Customer Care system and it required extra effort to get the support I needed. But once they recognized the issue, they went above and beyond to make sure I was satisfied with the resolution. So kudos to them for delivering on real, customer-focused service.
I recommend both the product and the service based on my experience.
For context, I use this for my WFH office chair which is from 3-5 days per week.
Quality Chair and - after glitch - Quality Service
Since I have been sitting in this chair, I rarely think about the fact that Im sitting in a chair. This speaks loudly to its comfort and to how it supports me; it feels like it is just a natural extension of me. With all other chairs Ive had, I was constantly reminded that I needed a better chair. I did experience an issue that in the end required a spacer to raise the center hub higher from the carpet, but unfortunately, I fell into a tech black hole in the Customer Care system and it required extra effort to get the support I needed. But once they recognized the issue, they went above and beyond to make sure I was satisfied with the resolution. So kudos to them for delivering on real, customer-focused service. I recommend both the product and the service based on my experience. For context, I use this for my WFH office chair which is from 3-5 days per week.