We spent nearly 5 hours over two days trying to install and failed. Here is why....
Pros: Fairly attractive, reversible blades
Cons: Instructions hard to follow, unit does not come together easily, instructional video completely skips installing two pieces and does not show ceiling mount, ceiling mount is improbable given the size of the remote sensor sitting next to the downward ball mount, customer service referred us back to the video
We spent nearly 5 hours with the fan over two days, reading the instructions carefully and watching the video repeatedly and could not install it. The biggest issue is that the remote sensor almost completely fills the decorative piece that sits flush to the ceiling. The downward ball mount needs to sit in this piece, but does not have room to sit inside when the blocky remote sensor is installed. We briefly considered removing the remote sensor all together, but then we would have had to hard wire all the other wires that fitted with the sensor. We did email customer service with our concerns, they got back to us very promptly and said they had very detailed instructions and an instructional video to guide us. This was not a good look by the company because the instructions say to email customer support for help. The instructional video skips the final steps, and the installer in the video also leaves two pieces on the side that didnt go anywhere LOL. We tried our best, but going into our 5th hour of work (over two days) covered in sweat, we gave up and ordered a different model with better instructions.
We spent nearly 5 hours over two days trying to install and failed. Here is why....
Pros: Fairly attractive, reversible blades Cons: Instructions hard to follow, unit does not come together easily, instructional video completely skips installing two pieces and does not show ceiling mount, ceiling mount is improbable given the size of the remote sensor sitting next to the downward ball mount, customer service referred us back to the video We spent nearly 5 hours with the fan over two days, reading the instructions carefully and watching the video repeatedly and could not install it. The biggest issue is that the remote sensor almost completely fills the decorative piece that sits flush to the ceiling. The downward ball mount needs to sit in this piece, but does not have room to sit inside when the blocky remote sensor is installed. We briefly considered removing the remote sensor all together, but then we would have had to hard wire all the other wires that fitted with the sensor. We did email customer service with our concerns, they got back to us very promptly and said they had very detailed instructions and an instructional video to guide us. This was not a good look by the company because the instructions say to email customer support for help. The instructional video skips the final steps, and the installer in the video also leaves two pieces on the side that didnt go anywhere LOL. We tried our best, but going into our 5th hour of work (over two days) covered in sweat, we gave up and ordered a different model with better instructions.