Mattress slides off base; Sleep Geekz not great - no inhome assembly
We ordered the twin adjustable base and mattress. These are branded and but are sold/shipped by Sleep Geekz based in Florida. We did a lot of research and felt this would be our best online experience. Not so much. First, re: SG: we received a email shortly after the order was placed on . The email said in-home assembly WAS an option and to reply to the email within 24 hours to purchase, which we did. When I called, the clerk said they could not provide that service. When I escalated, Robert came on and first said it was too late to add to the order. When I pointed out I was within their deadline he said they didnt offer it. Then he said it was too expensive for us (about $250). When I said my husband was ill and we needed the service he said it was too late as the order had already shipped. When I asked if I could cancel the order since we really needed the service he said Id have to pay to return it. Decided to proceed with the delivery. It arrived in two large boxes that I could not have moved at all by myself. Hired a handyman and enlisted a neighbor to move boxes inside. The handyman was able to put it all together in about 30 minutes: not complicated, just awkward. Definitely should put together in the room in which the bed will reside. Heres the really disappointing part: on the first night of use, I heard screaming for help. My husband was laying on the floor with the mattress on top of him. He and the mattress had gone flying off the base. (Yes: we had aligned the mattress on top of the base; they are exactly the same width. The bed is in the middle of the room, v against the wall, which might work well. We cant do that in our house). He was ok, except for a bloody elbow where it had smacked the wall. As you can imagine, we were not thrilled and hes pretty nervous about continuing to sleep on it. We immediately bought a gripper pad that is supposed to keep a mattress from moving around (found on ). Every day we re-align the mattress on top of the base as it moves around and he focuses on staying in the very middle of the mattress and not moving during the night. There is no way we could return a product like this: taking it apart, putting it into shipping cartons, organizing a return shipment, paying that cost again. Probably best to get something like this from a store than online. 3 stars since he really likes the feel of the mattress ... when hes not worried about sliding off the base!
Mattress slides off base; Sleep Geekz not great - no inhome assembly
We ordered the twin adjustable base and mattress. These are branded and but are sold/shipped by Sleep Geekz based in Florida. We did a lot of research and felt this would be our best online experience. Not so much. First, re: SG: we received a email shortly after the order was placed on . The email said in-home assembly WAS an option and to reply to the email within 24 hours to purchase, which we did. When I called, the clerk said they could not provide that service. When I escalated, Robert came on and first said it was too late to add to the order. When I pointed out I was within their deadline he said they didnt offer it. Then he said it was too expensive for us (about $250). When I said my husband was ill and we needed the service he said it was too late as the order had already shipped. When I asked if I could cancel the order since we really needed the service he said Id have to pay to return it. Decided to proceed with the delivery. It arrived in two large boxes that I could not have moved at all by myself. Hired a handyman and enlisted a neighbor to move boxes inside. The handyman was able to put it all together in about 30 minutes: not complicated, just awkward. Definitely should put together in the room in which the bed will reside. Heres the really disappointing part: on the first night of use, I heard screaming for help. My husband was laying on the floor with the mattress on top of him. He and the mattress had gone flying off the base. (Yes: we had aligned the mattress on top of the base; they are exactly the same width. The bed is in the middle of the room, v against the wall, which might work well. We cant do that in our house). He was ok, except for a bloody elbow where it had smacked the wall. As you can imagine, we were not thrilled and hes pretty nervous about continuing to sleep on it. We immediately bought a gripper pad that is supposed to keep a mattress from moving around (found on ). Every day we re-align the mattress on top of the base as it moves around and he focuses on staying in the very middle of the mattress and not moving during the night. There is no way we could return a product like this: taking it apart, putting it into shipping cartons, organizing a return shipment, paying that cost again. Probably best to get something like this from a store than online. 3 stars since he really likes the feel of the mattress ... when hes not worried about sliding off the base!