Im very disappointed with the way this was delivered. Two weeks after ordering I received a call requesting to schedule the delivery. I set it up a time frame and was told no one would have to be home and they would just put it in the garage for me. I made sure to make a point of this because I knew Id still be at work when it was delivered. The woman I spoke to reassured me. That was not the case. My Dad happened to be in the area and drove by my house just as the truck arrived. He stopped by to help the delivery guy out. The driver refused to put the package in the house or garage. He said he wasnt allowed to help with it all. The only thing he was supposed to do was leave the package at the end of my driveway at the road. Mind you the entire ground is snow covered. He said the people you talk to on the phone will tell you anything you want to hear because they already have your payment and the delivery drivers obviously dont work for that company. (The truck said RI Carriers.) My dad had to then load it into his truck and take it up the driveway. It came on a pallet. 6 or 7 boxes wrapped tightly together. One of the boxes had 5 holes in it. Thankfully the wood was not damaged.
The bunkbeds were fairly easy to assemble. It took about 2 hours or so. The instructions were clear. It is a nice looking sturdy bunkbed. My girls slept on it for the first time last night and loved it! I also purchased 8 inch memory foam mattresses and they fit perfectly. I wouldve given it 5 stars had it not been for the misleading delivery information.
Misleading delivery info
Im very disappointed with the way this was delivered. Two weeks after ordering I received a call requesting to schedule the delivery. I set it up a time frame and was told no one would have to be home and they would just put it in the garage for me. I made sure to make a point of this because I knew Id still be at work when it was delivered. The woman I spoke to reassured me. That was not the case. My Dad happened to be in the area and drove by my house just as the truck arrived. He stopped by to help the delivery guy out. The driver refused to put the package in the house or garage. He said he wasnt allowed to help with it all. The only thing he was supposed to do was leave the package at the end of my driveway at the road. Mind you the entire ground is snow covered. He said the people you talk to on the phone will tell you anything you want to hear because they already have your payment and the delivery drivers obviously dont work for that company. (The truck said RI Carriers.) My dad had to then load it into his truck and take it up the driveway. It came on a pallet. 6 or 7 boxes wrapped tightly together. One of the boxes had 5 holes in it. Thankfully the wood was not damaged. The bunkbeds were fairly easy to assemble. It took about 2 hours or so. The instructions were clear. It is a nice looking sturdy bunkbed. My girls slept on it for the first time last night and loved it! I also purchased 8 inch memory foam mattresses and they fit perfectly. I wouldve given it 5 stars had it not been for the misleading delivery information.