We had an issue where a part of the frame got bent by an enthusiastic jump to the basketball hoop... I contacted the seller who immediately sent out a replacement part. We were able to swap out the piece with a little hard work to get the trampoline back in tip top shape. The only drawback is the basketball hoop. It caused you much jumping in one area that caused the issue with the frame, then it broke the same day. I did not wish to replace it.
Great customer service
We had an issue where a part of the frame got bent by an enthusiastic jump to the basketball hoop... I contacted the seller who immediately sent out a replacement part. We were able to swap out the piece with a little hard work to get the trampoline back in tip top shape. The only drawback is the basketball hoop. It caused you much jumping in one area that caused the issue with the frame, then it broke the same day. I did not wish to replace it.