I would give the bed 5 stars if it was not for the poor packaging. We bought this for my son just before his 13th birthday and it was supposed to be delivered the weekend before he had all of his friends over. It was delivered on time, but the first shipment had a damaged frame. Had to send it back (first time having to use s customer service - and they were great!). This meant my son had to sleep on the floor for a couple of weeks while we waited for an exchange. The second one showed up - well, half of it did - on the day it was supposed to, but this one was also very damaged and had to be sent back. Finally on the 3rd try and 1 month later, we had all of the parts necessary to build the bed.
You will need a helper to build this bed - I did it myself and getting the mattress rack installed with one person was just stupid for me to do by myself. As I built it, I was a bit skeptical that it was going to be sturdy enough as it easily racked and shook significantly when even a small amount of force was put against it. With each component it got stiffer, and by the time I was done - it is one sturdy bed! My son loves it!
I will say that it is a big bed. Bigger than I expected - in a good way. The downside to that is that the bed blocks the light from my sons room light so it was tough to do homework on the desk at first. I bought some LED lights and stuck them to the frame just under the mattress and it turned out perfect.
Overall - a very good bed with poor packaging. Make sure you inspect the package while the driver is still there and reject it if it has damage. Be polite to the driver though - it was most likely not damaged by them and they have a difficult job to do. They are literally just the messenger in this case, so be firm but polite if there is damage and it will get taken care of.
Great Bed, Poorly Packaged
I would give the bed 5 stars if it was not for the poor packaging. We bought this for my son just before his 13th birthday and it was supposed to be delivered the weekend before he had all of his friends over. It was delivered on time, but the first shipment had a damaged frame. Had to send it back (first time having to use s customer service - and they were great!). This meant my son had to sleep on the floor for a couple of weeks while we waited for an exchange. The second one showed up - well, half of it did - on the day it was supposed to, but this one was also very damaged and had to be sent back. Finally on the 3rd try and 1 month later, we had all of the parts necessary to build the bed. You will need a helper to build this bed - I did it myself and getting the mattress rack installed with one person was just stupid for me to do by myself. As I built it, I was a bit skeptical that it was going to be sturdy enough as it easily racked and shook significantly when even a small amount of force was put against it. With each component it got stiffer, and by the time I was done - it is one sturdy bed! My son loves it! I will say that it is a big bed. Bigger than I expected - in a good way. The downside to that is that the bed blocks the light from my sons room light so it was tough to do homework on the desk at first. I bought some LED lights and stuck them to the frame just under the mattress and it turned out perfect. Overall - a very good bed with poor packaging. Make sure you inspect the package while the driver is still there and reject it if it has damage. Be polite to the driver though - it was most likely not damaged by them and they have a difficult job to do. They are literally just the messenger in this case, so be firm but polite if there is damage and it will get taken care of.