Very heavy, get help lifting and assembling. Consider adding a bunkie board or plywood.
(Photos were taken during disassembly, after some parts had been removed).
Arrived in one box, which I mistakenly thought I could lower into my house. Although I can easily leg press the weight, the box was so tall that I got momentarily pinned under it and herniated my L5 disc. There was probably a warning somewhere on the box to team lift it, but I dont remember seeing it before injuring myself.
The pieces are heavy duty and well made. All the parts were clearly labeled, the holes lined up and the instructions were clear. I managed to assemble it with only minimal help from my kid to hold a couple of pieces in place, but it would have been easier with another adult present.
Finished product looked great and had plenty of storage. My kid liked it at first. After a few months he began complaining of discomfort and back pain when sleeping in the bed. I ordered him a traditional bed frame to replace it.
While disassembling this bed, I noticed the metal support slats were majorly bent in the middle, where my sons torso was positioned when he was sleeping. It was assembled and used correctly, and including mattress, bedding, and kid, was way under the weight limit.
By this time it was too late for a return. I contacted the manufacturer to inquire about a return, and was only offered more of the same defective metal slats, which I did not want.
I contacted customer support and was told that due to circumstances they would allow a return, with the return shipping deducted from my return amount.
After checking with my local UPS Store and some more back and forth with customer service, I determined it would still be worth the effort to return the bed, confirmed that I would like to go ahead with the return, and asked how to go about getting a return label. This was 11 days ago, and Ive emailed two more times, and had no response from .
I would love to get this taken care of and free up the space in my home where the rather large pieces are being held. I had to forego renewal of my Prime membership due to medical expenses associated with the injury from this bed. I had hoped to use the return money to renew Prime. Im still hoping to hear from Customer Service soon.
Update: The day after I posted this review I received a return label from customer support. Thank you !
Very heavy, get help lifting and assembling. Consider adding a bunkie board or plywood.
(Photos were taken during disassembly, after some parts had been removed). Arrived in one box, which I mistakenly thought I could lower into my house. Although I can easily leg press the weight, the box was so tall that I got momentarily pinned under it and herniated my L5 disc. There was probably a warning somewhere on the box to team lift it, but I dont remember seeing it before injuring myself. The pieces are heavy duty and well made. All the parts were clearly labeled, the holes lined up and the instructions were clear. I managed to assemble it with only minimal help from my kid to hold a couple of pieces in place, but it would have been easier with another adult present. Finished product looked great and had plenty of storage. My kid liked it at first. After a few months he began complaining of discomfort and back pain when sleeping in the bed. I ordered him a traditional bed frame to replace it. While disassembling this bed, I noticed the metal support slats were majorly bent in the middle, where my sons torso was positioned when he was sleeping. It was assembled and used correctly, and including mattress, bedding, and kid, was way under the weight limit. By this time it was too late for a return. I contacted the manufacturer to inquire about a return, and was only offered more of the same defective metal slats, which I did not want. I contacted customer support and was told that due to circumstances they would allow a return, with the return shipping deducted from my return amount. After checking with my local UPS Store and some more back and forth with customer service, I determined it would still be worth the effort to return the bed, confirmed that I would like to go ahead with the return, and asked how to go about getting a return label. This was 11 days ago, and Ive emailed two more times, and had no response from . I would love to get this taken care of and free up the space in my home where the rather large pieces are being held. I had to forego renewal of my Prime membership due to medical expenses associated with the injury from this bed. I had hoped to use the return money to renew Prime. Im still hoping to hear from Customer Service soon. Update: The day after I posted this review I received a return label from customer support. Thank you !