Much to my disappointment, the couch came with missing parts. In addition, the color contrast was a bit off from the products page (I orde a dark-gray couch, but it was more of a navy blue or dark blue upon arrival). Therefore, I really wasnt able to use the couch, as I was not able to assemble it. However, when I notified the seller/company about the situation, they were very helpful and provided various solutions to fix the issue. We eventually worked out a solution in the end - one I was satisfied with. While I wasnt necessarily satisfied with the product itself, the excellent customer service working towards a solution is enough for me to give this at least 3 stars.
Couch Came with Missing Metal Plugs
Much to my disappointment, the couch came with missing parts. In addition, the color contrast was a bit off from the products page (I orde a dark-gray couch, but it was more of a navy blue or dark blue upon arrival). Therefore, I really wasnt able to use the couch, as I was not able to assemble it. However, when I notified the seller/company about the situation, they were very helpful and provided various solutions to fix the issue. We eventually worked out a solution in the end - one I was satisfied with. While I wasnt necessarily satisfied with the product itself, the excellent customer service working towards a solution is enough for me to give this at least 3 stars.