Beautiful set, but chairs were a nightmare to assemble. Poor fabrication quality control
This is a beautiful patio dining set. Rugged, well/built, comfortable and the cushions are well/made and attractive. Table was easy to assemble. Thats the good part. The chairs were a nightmare. Most screws would not line up with the threaded receivers welded into the frame. I ended up cross/threading several of them to the point they would no longer let me tighten them. I actually had to drill through the frame in a couple of cases and use some nuts and bolts to hold things together. As other reviewers said, it was an ordeal. Many choice words were said by me as I was cursing the manufacturer. And then there was the delivery nightmare. The set was shipped in two containers. Thats fine, it is not practical to try to ship them all in one. The packages were heavy enough even in two boxes. Everything arrived in excellent condition. The table came in the time frame as per the tracking information. The chairs / a different story. Tracking information by conflicted with that of the shipping company (name of which is well/known). According to the shipping companys tracking data, the item was in their local distribution center for one week. Almost every day during that time, the tracking data said the item was on the truck and out for delivery and nothing arrived day after day. One day, the shipping company tracking data said that delivery that day was due to inclement weather. That day the weather at my house and at the distribution center (50 miles from my house) was perfect / not a cloud in the sky. I contacted the seller each day and was told that they would look into it. Still no results. Finally, after I threatened the seller that I will file a formal complaint with , they got it delivered / two weeks after I ordered it. My only conclusion after this fiasco was that the item must have been put on the truck and that the driver did not want to deal with it because it was so heavy, which it was. I had to open it outside and bring the chairs into the house individually, because my wife and I together could not lift the box. Even so, I am happy with the product / but not with the seller or the shipping company.
Update: Although I stand by my review as described above, I would like to acknowledge that the seller of the product has reached out to me in hopes of making amends for my bad experience. I am happy to report that they have been generous in their offer to make our experience more acceptable to us. For this, I applaud them for good business practices. I understand that quality control in manufacturing, and indeed in the poor response of the shipping company, is beyond their control. I hereby accept their apology and encourage others that might have had the same issues to give them a chance to make things right. They obviously care. And we still love the product. Nice well made.
Beautiful set, but chairs were a nightmare to assemble. Poor fabrication quality control
This is a beautiful patio dining set. Rugged, well/built, comfortable and the cushions are well/made and attractive. Table was easy to assemble. Thats the good part. The chairs were a nightmare. Most screws would not line up with the threaded receivers welded into the frame. I ended up cross/threading several of them to the point they would no longer let me tighten them. I actually had to drill through the frame in a couple of cases and use some nuts and bolts to hold things together. As other reviewers said, it was an ordeal. Many choice words were said by me as I was cursing the manufacturer. And then there was the delivery nightmare. The set was shipped in two containers. Thats fine, it is not practical to try to ship them all in one. The packages were heavy enough even in two boxes. Everything arrived in excellent condition. The table came in the time frame as per the tracking information. The chairs / a different story. Tracking information by conflicted with that of the shipping company (name of which is well/known). According to the shipping companys tracking data, the item was in their local distribution center for one week. Almost every day during that time, the tracking data said the item was on the truck and out for delivery and nothing arrived day after day. One day, the shipping company tracking data said that delivery that day was due to inclement weather. That day the weather at my house and at the distribution center (50 miles from my house) was perfect / not a cloud in the sky. I contacted the seller each day and was told that they would look into it. Still no results. Finally, after I threatened the seller that I will file a formal complaint with , they got it delivered / two weeks after I ordered it. My only conclusion after this fiasco was that the item must have been put on the truck and that the driver did not want to deal with it because it was so heavy, which it was. I had to open it outside and bring the chairs into the house individually, because my wife and I together could not lift the box. Even so, I am happy with the product / but not with the seller or the shipping company. Update: Although I stand by my review as described above, I would like to acknowledge that the seller of the product has reached out to me in hopes of making amends for my bad experience. I am happy to report that they have been generous in their offer to make our experience more acceptable to us. For this, I applaud them for good business practices. I understand that quality control in manufacturing, and indeed in the poor response of the shipping company, is beyond their control. I hereby accept their apology and encourage others that might have had the same issues to give them a chance to make things right. They obviously care. And we still love the product. Nice well made.