The item is just as pictured. Our color is the brownish one as advertised, not the grey that some people received. It was easy to assemble and is great for dad who just had open heart surgery. My mom also is enjoying it but I had to adjust it for her because there are a lot of buttons on the control. But once I've got her ideal spot she has taken very well to it.
I was very dissatisfied with delivery. At check out, it had me choose a delivery date which was Saturday. I received no communication and not delivery Saturday. I contacted the shipper, CEVA, and found out that they ship it to a third party who then delivered it to us. Instead of Saturday February 6, it came Wednesday February 10. I paid for delivery inside my home as the den is upstairs. The guy said that they do not typically deliver inside but I let him know I paid extra for it. He and my brother brought it in (as the delivery drive was just one person). He was very nice, but the /CEVA/This local freight company has the info all wrong. It was saying it had been delivered on a day that it had not and had scheduled me on the 11th originally. I did not make that appointment and unsure who they spoke to that made it as I am the only one they could talk to. Dad was in Cardia ICO and mother has dementia and never answers the phone.
All in all, I am happy with the item but make sure you follow through with phone calls to the delivery company.
Recliner Good but delivery was not.
The item is just as pictured. Our color is the brownish one as advertised, not the grey that some people received. It was easy to assemble and is great for dad who just had open heart surgery. My mom also is enjoying it but I had to adjust it for her because there are a lot of buttons on the control. But once I've got her ideal spot she has taken very well to it. I was very dissatisfied with delivery. At check out, it had me choose a delivery date which was Saturday. I received no communication and not delivery Saturday. I contacted the shipper, CEVA, and found out that they ship it to a third party who then delivered it to us. Instead of Saturday February 6, it came Wednesday February 10. I paid for delivery inside my home as the den is upstairs. The guy said that they do not typically deliver inside but I let him know I paid extra for it. He and my brother brought it in (as the delivery drive was just one person). He was very nice, but the /CEVA/This local freight company has the info all wrong. It was saying it had been delivered on a day that it had not and had scheduled me on the 11th originally. I did not make that appointment and unsure who they spoke to that made it as I am the only one they could talk to. Dad was in Cardia ICO and mother has dementia and never answers the phone. All in all, I am happy with the item but make sure you follow through with phone calls to the delivery company.