Missing Hardware | Scratched Parts | Thin layer of paint (see wood) | Wood splitting
I was excited to receive my bunk bed combo for my children. The price looked right, prime and had some positive reviews so I didn’t think I could go wrong! One hour after placing my order I realized I ordered the wrong color. I immediately contacted CS and I spoke two employees, and both told me the transaction/order was irreversible. That I had to wait for the order to ship, reject the shipment, wait for credit and place a new order. Meanwhile, my kids are without a bed and I wasn’t going to make my kids wait any longer for a color change- not impressed with the CS!
After 8 days, my order finally arrived. 106lb mangled box, with beat up parts and missing hardware. While the instructions seemed to be straight forward and decently put together. The quality of the wood and ‘paint job’ was not impressing. Some holes had to be redrilled, I had two pieces that had a hole right where a knot in the wood (could tell that there was a void that they filled) was so the parts split immediately. Let me take a step back. Missing hardware. Wood splitting. Color of wood showing through the paint (not enough paint was used for some parts).
There is so way I’m going to take it all apart and attempt to put it back in the mangled box. I’m missing the vital hardware to stack the beds (heavy metal dowels). So I ran to the nearest hardware store, bought a stick with the same diameter and cut it myself. Overall, not impressed with this whole experience. I will be buying furniture locally from now on.
Missing Hardware | Scratched Parts | Thin layer of paint (see wood) | Wood splitting
I was excited to receive my bunk bed combo for my children. The price looked right, prime and had some positive reviews so I didn’t think I could go wrong! One hour after placing my order I realized I ordered the wrong color. I immediately contacted CS and I spoke two employees, and both told me the transaction/order was irreversible. That I had to wait for the order to ship, reject the shipment, wait for credit and place a new order. Meanwhile, my kids are without a bed and I wasn’t going to make my kids wait any longer for a color change- not impressed with the CS! After 8 days, my order finally arrived. 106lb mangled box, with beat up parts and missing hardware. While the instructions seemed to be straight forward and decently put together. The quality of the wood and ‘paint job’ was not impressing. Some holes had to be redrilled, I had two pieces that had a hole right where a knot in the wood (could tell that there was a void that they filled) was so the parts split immediately. Let me take a step back. Missing hardware. Wood splitting. Color of wood showing through the paint (not enough paint was used for some parts). There is so way I’m going to take it all apart and attempt to put it back in the mangled box. I’m missing the vital hardware to stack the beds (heavy metal dowels). So I ran to the nearest hardware store, bought a stick with the same diameter and cut it myself. Overall, not impressed with this whole experience. I will be buying furniture locally from now on.