I LOVE the chair itself. That being said, as noted by most others, the casters are USELESS!. I weigh 132lbs. the minute I it down, the casters no longer roll on a HARDWOOD floor! It is actually SCRATCHING my floor!. Cannot seem to access the support website, it times out while loading. in the meantime I removed and cleaned all the thread (this is for my sewing space) from the casters of my 20 year old child size rolling desk chair (a $25 Walmart cheapie) and replaced the existing ones. Its working! Not too pretty to look at, but my chair rolls I will try the toll free number next week and my review- because I could have gotten a chair that rolls without the extra work for this price!
Casters are useless! Chair itself is comfy!
I LOVE the chair itself. That being said, as noted by most others, the casters are USELESS!. I weigh 132lbs. the minute I it down, the casters no longer roll on a HARDWOOD floor! It is actually SCRATCHING my floor!. Cannot seem to access the support website, it times out while loading. in the meantime I removed and cleaned all the thread (this is for my sewing space) from the casters of my 20 year old child size rolling desk chair (a $25 Walmart cheapie) and replaced the existing ones. Its working! Not too pretty to look at, but my chair rolls I will try the toll free number next week and my review- because I could have gotten a chair that rolls without the extra work for this price!