Ordered this back in July and fell in love when I put together however 2 of the legs were shorter than the other legs so the item wasnt sturdy. Also the screw holes on one of the legs was crooked and caused the top to not lay flat and bow pretty significantly. Why you ask did I give 5 stars? Because their customer service is phenomenal. I wrote with the company explaining the issues, they were extremely understanding and apologetic about the inconvenience. They asked if it was still usable and stated they wanted to save me from having to put it all back into the box and ship back for replacement. They offered a partial refund. Sadly the item was not still usable for my needs. I told them all I needed was replacement legs. They replied to save me a hassle that they would send me a new table and I would not have to send the one I originally received back. Wow!!! And a few days later we received the replacement that went together perfectly and without issue. As for the original one, it cant use the bottom shelf because it bows the table due to misplaced bolt holes however my husband was able to cut 1/2 off of 2 of the legs to level it out and we will try to find somewhere else in the home to use it without the bottom shelf. It isnt as aesthetically pleasing because you can see the holes where the shelf should be and not as sturdy but it is still pretty and doesnt need to go completely to waste. We just wont put anything of significant weight on it.
I would definitely recommend the table, it is gorgeous! And I would certainly order from this company again... Excellent customer service, Well Done!
Beautiful and AMAZING customer service.
Ordered this back in July and fell in love when I put together however 2 of the legs were shorter than the other legs so the item wasnt sturdy. Also the screw holes on one of the legs was crooked and caused the top to not lay flat and bow pretty significantly. Why you ask did I give 5 stars? Because their customer service is phenomenal. I wrote with the company explaining the issues, they were extremely understanding and apologetic about the inconvenience. They asked if it was still usable and stated they wanted to save me from having to put it all back into the box and ship back for replacement. They offered a partial refund. Sadly the item was not still usable for my needs. I told them all I needed was replacement legs. They replied to save me a hassle that they would send me a new table and I would not have to send the one I originally received back. Wow!!! And a few days later we received the replacement that went together perfectly and without issue. As for the original one, it cant use the bottom shelf because it bows the table due to misplaced bolt holes however my husband was able to cut 1/2 off of 2 of the legs to level it out and we will try to find somewhere else in the home to use it without the bottom shelf. It isnt as aesthetically pleasing because you can see the holes where the shelf should be and not as sturdy but it is still pretty and doesnt need to go completely to waste. We just wont put anything of significant weight on it. I would definitely recommend the table, it is gorgeous! And I would certainly order from this company again... Excellent customer service, Well Done!