Worked okay at start, but the HEADREST BROKE after a month of use, Customer Service was Helpful
The ottoman arrived on time and was easy to put together. It worked as expected in the beginning, however after having used it for a month in the chaise lounge position, I tried to put the headrest back inside and it would not return to its original flat position. I tried pushing the headrest down several times and it does not go further than a 90 degree angle and will no longer lay flat.
I have tried contacting the seller and am waiting to see what will happen. I will update my review depending on if they are able to help or not.
UPDATE: Updated to 3 stars, I was able to contact the seller and was told to go through and was able to get a refund for the broken ottoman. So, although the item broke, the customer service was very helpful.
Worked okay at start, but the HEADREST BROKE after a month of use, Customer Service was Helpful
The ottoman arrived on time and was easy to put together. It worked as expected in the beginning, however after having used it for a month in the chaise lounge position, I tried to put the headrest back inside and it would not return to its original flat position. I tried pushing the headrest down several times and it does not go further than a 90 degree angle and will no longer lay flat. I have tried contacting the seller and am waiting to see what will happen. I will update my review depending on if they are able to help or not. UPDATE: Updated to 3 stars, I was able to contact the seller and was told to go through and was able to get a refund for the broken ottoman. So, although the item broke, the customer service was very helpful.