My kids really like their new bed. I liked how easy it was to follow the instructions. As I was putting it together, I realized that a piece was missing. My husband sent an email to the company and received a prompt reply. The replacement piece arrived within 2 days. The piece that was missing (one of the sliding tracks for one of the drawers) did not cause a delay in putting the rest of the bed together and allowing my kids to use it.
very pleased, great service
My kids really like their new bed. I liked how easy it was to follow the instructions. As I was putting it together, I realized that a piece was missing. My husband sent an email to the company and received a prompt reply. The replacement piece arrived within 2 days. The piece that was missing (one of the sliding tracks for one of the drawers) did not cause a delay in putting the rest of the bed together and allowing my kids to use it.