Handle broke on second trip / Customer service issuing full refund
Update on 14/Dec: Customer service reached out and is issuing full refund of the purchase.
Handle has screws into plastic and on our second trip, the screws ripped from the plastic. Bag was not at airline max of 50lbs. was near 40 lbs . Handle ripped when getting bag from baggage carousel at destination. Had to finagle something for the return. Garbage bag
Handle broke on second trip / Customer service issuing full refund
Update on 14/Dec: Customer service reached out and is issuing full refund of the purchase. Handle has screws into plastic and on our second trip, the screws ripped from the plastic. Bag was not at airline max of 50lbs. was near 40 lbs . Handle ripped when getting bag from baggage carousel at destination. Had to finagle something for the return. Garbage bag