Update: the company did offer me a 50 concession for the troubles I faced. So I will give them credit there. However I would have preferred the parts or a dedicated effort to address the issue. I was unable to find a good 3rd party wheel option and opted for a suitcase with a lifetime warranty and better build quality.
I really wanted to love this suitcase, and for the first year I did. The problem comes with extended usage. The wheels are a horrible design, and even though they are accessible, they can not be replaced (or at least replacements can not be sourced from . The wheels are the weak link of the suitcase. And thus the strengths unravel, just like the wheels they are placed upon.
I owned this suitcase for two years before failure, however given the ramifications of Covid on both my work and personal travel, I would say I got about a year out of it. I also try and take my carry on when I can rather than check a bag.
I will look for third party wheels, but the cut of the holes thusfar has been difficult to match.
Good for occasional travel
Update: the company did offer me a 50 concession for the troubles I faced. So I will give them credit there. However I would have preferred the parts or a dedicated effort to address the issue. I was unable to find a good 3rd party wheel option and opted for a suitcase with a lifetime warranty and better build quality. I really wanted to love this suitcase, and for the first year I did. The problem comes with extended usage. The wheels are a horrible design, and even though they are accessible, they can not be replaced (or at least replacements can not be sourced from . The wheels are the weak link of the suitcase. And thus the strengths unravel, just like the wheels they are placed upon. I owned this suitcase for two years before failure, however given the ramifications of Covid on both my work and personal travel, I would say I got about a year out of it. I also try and take my carry on when I can rather than check a bag. I will look for third party wheels, but the cut of the holes thusfar has been difficult to match.