Based on 395 Reviews

Average

4.6

(395 Reviews)
5 Star
293
4 Star
51
3 Star
41
2 Star
10
1 Star
0
  • user2

    Buyer Beware / Not Great Quality

    20 is not expandable, but has built in , very light weight, quiet wheels, and telescope handle. Uploaded and included in this review are a total of 18 pictures: 6 pictures showing all sides of the exterior, 6 pictures showing the inside, including the tear, and the last 6 pictures are showing each handle adjustment from all the way down to all the way up in succession. I like that this 20 luggage is the size I needed for traveling by plane in order to avoid checking in any baggage. The blue color is perfect for me. The wheels are very quiet. The hard exterior is thick, flexible plastic that has a lot of give and causes me to be extremely careful with it as it is housing my CPaP and other medical supplies I need for my travels. I did not buy a soft fabric luggage in order to protect my medical supplies from any damage. I thought this luggage was thick plastic and would not give, hence protecting my medical supplies from any possible damage from airport personnel. (Thankfully it did not happen during this trip, but concerned it may at future trips) As some of the other reviews were showing zipper seperation issues, I can certainly see why. it is not a good quality product. (Its definitely made as inexpensively as possible.) Also, after one full trip of four days and 4 planes, the seperation fabric on the inside of my luggage has torn up at the top where the outer zipper meets. (See pic / It is actually about 4 fingers wide, but I only stuck 2 fingers in to show the image better and to not rip it any further) The fabric is not high quality and is not durable for too much usage, especially if you are trying to utilize most all space of the luggage compartments as I needed to. However, I still had enough room as to not stretch or give undue pressure to the fabric or zipper, so not sure how it ripped. I was very cautious with this piece during my entire trip. I figure it may have happened while going through one of the security checkpoints, but I expect a product that costs 89.99 +Taxes (nearly 100 in total) to be a much better quality in materials and design. The handle too was having issues, when it was telescoped up for usage in maneuvering the luggage on its wheels, it kept moving down when I put the slightest pressure on the release button, which is on the top of the handle and unavoidable. Poor design / the release button should be accessible under the handle (and maybe smaller) to avoid this. I do not recommend this product and am thinking I probably should have went with a piece double the price. I went with this piece because I am disabled and was traveling by myself and the light weight design and the incorporated is what sold me into buying this piece, in addition to the price.