We have purchased a number of chairs and are generally pleased. Our set of rocking chairs seemed like they were slammed together at the factory. Several of the preassembled countersunk screws were at different heights, a few screws were stripped, and there was quite a bit of excess plastic flashing all over the chairs. One of the emblems was hanging onto the chair and needed to be reaffixed with glue. One of our chairs was also missing the hardware, which is a bummer and I suspect a known problem for //their sites first selection on the drop down for customer service is missing hardware, which tells me its a known problem.
I would suspect the quality is now suffering because they have ramped up production and or have moved the assembled pieces to another bigger facility causing QC to suffer. Hopefully, things improve. The chairs now seem to have the issues you might find on chairs purchased from a hyphen/mart.
Quality control is suffering.
We have purchased a number of chairs and are generally pleased. Our set of rocking chairs seemed like they were slammed together at the factory. Several of the preassembled countersunk screws were at different heights, a few screws were stripped, and there was quite a bit of excess plastic flashing all over the chairs. One of the emblems was hanging onto the chair and needed to be reaffixed with glue. One of our chairs was also missing the hardware, which is a bummer and I suspect a known problem for //their sites first selection on the drop down for customer service is missing hardware, which tells me its a known problem. I would suspect the quality is now suffering because they have ramped up production and or have moved the assembled pieces to another bigger facility causing QC to suffer. Hopefully, things improve. The chairs now seem to have the issues you might find on chairs purchased from a hyphen/mart.