This bed is absolutely gorgeous, however if you dont get all the parts it is absolutely useless. We were so excited when we opened the box. The color and material were gorgeous. That was short lived because once we started putting the bed together we discovered all the cross slats that hold the box springs were missing. We called the number listed in but she didnt want to help. She said they only respond to emails. She told me exactly what I needed to put in the email asking for the missing parts, however I have heard nothing back from them. I asked her how long this process would take she said two days to review the claim and 2 days to ship the missing parts. It has been over a week and we have heard nothing.
You get a gorgeous headboard, board and padded sides but that is it. If any of your parts are missing you are just out of luck. We had to spend another $150 to purchase a bed frame, however we dont know if it will work with the frame or not. Very disappointed and sad.
Buyer beware
This bed is absolutely gorgeous, however if you dont get all the parts it is absolutely useless. We were so excited when we opened the box. The color and material were gorgeous. That was short lived because once we started putting the bed together we discovered all the cross slats that hold the box springs were missing. We called the number listed in but she didnt want to help. She said they only respond to emails. She told me exactly what I needed to put in the email asking for the missing parts, however I have heard nothing back from them. I asked her how long this process would take she said two days to review the claim and 2 days to ship the missing parts. It has been over a week and we have heard nothing. You get a gorgeous headboard, board and padded sides but that is it. If any of your parts are missing you are just out of luck. We had to spend another $150 to purchase a bed frame, however we dont know if it will work with the frame or not. Very disappointed and sad.