Customer Service is responsive but cant send right parts.
The chair came intact but was missing the parts to assemble it. It was lacking bolts, spring washers, flat washers, and the allen key. I contacted customer service for the parts. The sent them quickly. I just now recevie the parts... Wrong sized bolts, allen key doesnt fit the bolts, and no washers came.
I confirmed what model I had twice to customer service and I cannot assemble to chair. Off to the hardware store for me...
Customer Service is responsive but cant send right parts.
The chair came intact but was missing the parts to assemble it. It was lacking bolts, spring washers, flat washers, and the allen key. I contacted customer service for the parts. The sent them quickly. I just now recevie the parts... Wrong sized bolts, allen key doesnt fit the bolts, and no washers came. I confirmed what model I had twice to customer service and I cannot assemble to chair. Off to the hardware store for me...