The package was missing a piece and had a duplicate of another. I contacted the manufacturer via their ordering website (fairly easy to use) but they sent me a third of the duplicate piece by mistake. So I called and spoke to a rep and they finally sent the right piece. The whole ordeal took about 6 weeks from first finding out there was a problem to finally getting what I needed to put it together. But overall its a decent piece of furniture and I like the way it looks and functions in my home.
Wrong piece included in box
The package was missing a piece and had a duplicate of another. I contacted the manufacturer via their ordering website (fairly easy to use) but they sent me a third of the duplicate piece by mistake. So I called and spoke to a rep and they finally sent the right piece. The whole ordeal took about 6 weeks from first finding out there was a problem to finally getting what I needed to put it together. But overall its a decent piece of furniture and I like the way it looks and functions in my home.