After 3 weeks, chair started creeping down by itself, whether I was sitting in it or not, and Im nowhere near the weight capacity limit. I couldnt return since I tossed the box, assumed that because it was a , it would be great. support refers to support, who only handles mattresses, so I was at a dead end there. I flipped the chair upside down to get a model number to start looking for parts myself, and thats where theres a big sticker that says to call True Innovations for customer support. Nothing on the chair says at all, but the customer service guy at True Innovations was very helpful sent a replacement gas lift right away at no charge along with a couple YouTube links about how to replace the part. That guy was the best part of this experience. So the videos are about 1 minute each basically instruct to beat the chair parts with the side of a hammer til they come off, not super technical. I beat the chair with a rubber mallet (not wanting to hear metal/on/metal clanging), that didnt work. I tried pulling the star base in one direction while husband pulled in other direction, we both got hurt but it did nothing to loosen the chair parts. We resorted to following the directions and banging with a metal hammer, much to the joy of our neighbors terrified cats, still didnt come apart. Now I have a semi/new chair (that may or may not actually be a product) that creeps down by itself a new replacement gas lift that we cant put on the chair. Lots of good intentions here, but for now Im back in my old dining chair.
Would not buy again
After 3 weeks, chair started creeping down by itself, whether I was sitting in it or not, and Im nowhere near the weight capacity limit. I couldnt return since I tossed the box, assumed that because it was a , it would be great. support refers to support, who only handles mattresses, so I was at a dead end there. I flipped the chair upside down to get a model number to start looking for parts myself, and thats where theres a big sticker that says to call True Innovations for customer support. Nothing on the chair says at all, but the customer service guy at True Innovations was very helpful sent a replacement gas lift right away at no charge along with a couple YouTube links about how to replace the part. That guy was the best part of this experience. So the videos are about 1 minute each basically instruct to beat the chair parts with the side of a hammer til they come off, not super technical. I beat the chair with a rubber mallet (not wanting to hear metal/on/metal clanging), that didnt work. I tried pulling the star base in one direction while husband pulled in other direction, we both got hurt but it did nothing to loosen the chair parts. We resorted to following the directions and banging with a metal hammer, much to the joy of our neighbors terrified cats, still didnt come apart. Now I have a semi/new chair (that may or may not actually be a product) that creeps down by itself a new replacement gas lift that we cant put on the chair. Lots of good intentions here, but for now Im back in my old dining chair.