Looked for ages for a particular style bed and thought we found it. Color, height, price...all was right. Should have realized it wasn't.
The bed arrived 8/6/21, a bit later than promised. The box had some rips and dents but didn't look too bad. When I opened the box, all the parts were there but the leg of the headboard was dented in, unable to accept the extension part designed for it. I would have tried to bend out the leg but the metal is very thick (one of the things we liked) and I feared that I wouldn't be able to return it if I botched the job.
The return process was long and tedious. I asked for a replacement headboard but was told they didn't have spare parts. I needed to get involved and, to their credit, they got everything straightened out. I got my refund today, 9/7/21. I'll be buying items like this from brick and mortar stores from now on.
What a waste!
Looked for ages for a particular style bed and thought we found it. Color, height, price...all was right. Should have realized it wasn't. The bed arrived 8/6/21, a bit later than promised. The box had some rips and dents but didn't look too bad. When I opened the box, all the parts were there but the leg of the headboard was dented in, unable to accept the extension part designed for it. I would have tried to bend out the leg but the metal is very thick (one of the things we liked) and I feared that I wouldn't be able to return it if I botched the job. The return process was long and tedious. I asked for a replacement headboard but was told they didn't have spare parts. I needed to get involved and, to their credit, they got everything straightened out. I got my refund today, 9/7/21. I'll be buying items like this from brick and mortar stores from now on.