I purchased this umbrella and after 2 weeks it was delivered with the box cut in half and parts sticking out. I immediately called and they were very quick in having this one picked up and a new one shipped. Now a little skeptical, I called to complain because this appeared to be an open box sent to me. UPS driver stated that he was amed how poorly this box arrived at their facility and he even tried to tape it up so the parts wouldnt fall out. s response was its s problem, their responsible for shipping. Not exactly quality customer service or support. The new umbrella arrived in great shape and I installed in in the ground using s steel base. Umbrella looks Great, works great, gives plenty of shade and easy to operate.
Lots of shade
I purchased this umbrella and after 2 weeks it was delivered with the box cut in half and parts sticking out. I immediately called and they were very quick in having this one picked up and a new one shipped. Now a little skeptical, I called to complain because this appeared to be an open box sent to me. UPS driver stated that he was amed how poorly this box arrived at their facility and he even tried to tape it up so the parts wouldnt fall out. s response was its s problem, their responsible for shipping. Not exactly quality customer service or support. The new umbrella arrived in great shape and I installed in in the ground using s steel base. Umbrella looks Great, works great, gives plenty of shade and easy to operate.