Let me just say I read a lot of reviews about the customer service not being good. I want to write a review about my experience. I bought my 10x13 umbrella back in February of this year. We were using it this summer and had a wind gust come out of no where and it flipped over and broke. I emailed customer service and they got back to me over night. Asked to see pictures of the damage. After I sent the pictures they offered to send a new umbrella as soon as it got back in stock. It did take a few weeks but I just received it yesterday. Wow! Im so amed after reading bad reviews on here how great the company actually is. My experience was excellent. They are in a different country so emailing was always around 24 hours to get back to me each time. But Im just glad that it all worked out.
Customer Service was great!
Let me just say I read a lot of reviews about the customer service not being good. I want to write a review about my experience. I bought my 10x13 umbrella back in February of this year. We were using it this summer and had a wind gust come out of no where and it flipped over and broke. I emailed customer service and they got back to me over night. Asked to see pictures of the damage. After I sent the pictures they offered to send a new umbrella as soon as it got back in stock. It did take a few weeks but I just received it yesterday. Wow! Im so amed after reading bad reviews on here how great the company actually is. My experience was excellent. They are in a different country so emailing was always around 24 hours to get back to me each time. But Im just glad that it all worked out.