Where do I start with a review of ? I guess with the product itself. Its absolutely top notch. Two years ago, when the pandemic had everybody trapped in their own homes, we transformed our backyard into an oasis. The one thing we needed was an umbrella to keep our backyard an oasis instead of the surface of the sun.
The umbrella that we bought from Lead was not just a huge, sun eclipsing piece of fabric but a centerpiece! It was really well crafted and the color of it drew your eyes to it. So much so that we got new throw pillows and accent pieces to blend with it instead of the other way around. It truly is a focal point. And we didnt have to worry about it getting faded or weatherbeaten because it came with a protective cover that fit like a glove yet was so easy to put on my little one could do it by herself.
When we moved last summer to a new house with a pool we made sure to take the umbrella with us. Sadly, the movers put a tear in the cover which went unnoticed for awhile. Before we could do anything to patch it we had a few storms with heavy, high winds which ended up shredding the cover. Prior to this year, the umbrella cover had been exposed to similar weather and survived unscathed.
This leads me to the excellent customer experience I had when I reached out to to inquire about getting a new cover for my umbrella. I sent them an email first thing in the morning and I had a very gracious response back from them by my mid/morning coffee break. Their rep, Lisa, was extremely warm friendly. She really made me feel appreciated. Id rather have an inferior product with great customer service than a great product with inferior customer service. Thankfully with you can have both!
Maybe you can get an umbrella cheaper. Maybe you can get an umbrella of equal quality. You will never get such a high quality umbrella at such a great price. But even if you did, to get all of that with truly magnificent customer service? Id say youre lying or you went to .
AWESOME UMBRELLA! AWESOMER CUSTOMER SERVICE!
Where do I start with a review of ? I guess with the product itself. Its absolutely top notch. Two years ago, when the pandemic had everybody trapped in their own homes, we transformed our backyard into an oasis. The one thing we needed was an umbrella to keep our backyard an oasis instead of the surface of the sun. The umbrella that we bought from Lead was not just a huge, sun eclipsing piece of fabric but a centerpiece! It was really well crafted and the color of it drew your eyes to it. So much so that we got new throw pillows and accent pieces to blend with it instead of the other way around. It truly is a focal point. And we didnt have to worry about it getting faded or weatherbeaten because it came with a protective cover that fit like a glove yet was so easy to put on my little one could do it by herself. When we moved last summer to a new house with a pool we made sure to take the umbrella with us. Sadly, the movers put a tear in the cover which went unnoticed for awhile. Before we could do anything to patch it we had a few storms with heavy, high winds which ended up shredding the cover. Prior to this year, the umbrella cover had been exposed to similar weather and survived unscathed. This leads me to the excellent customer experience I had when I reached out to to inquire about getting a new cover for my umbrella. I sent them an email first thing in the morning and I had a very gracious response back from them by my mid/morning coffee break. Their rep, Lisa, was extremely warm friendly. She really made me feel appreciated. Id rather have an inferior product with great customer service than a great product with inferior customer service. Thankfully with you can have both! Maybe you can get an umbrella cheaper. Maybe you can get an umbrella of equal quality. You will never get such a high quality umbrella at such a great price. But even if you did, to get all of that with truly magnificent customer service? Id say youre lying or you went to .