With the customer service, it is not bad for the price
5/3/2021 UPDATE: I went on the company's website and they're sending all of the necessary replacement parts free of charge!
UPDATE: The slide on one bed is officially out of commission and we now need to get a completely new bed. THIS BED IS NOT WORTH IT. It completely tore away from the bed itself wirh no excessive wear or tear to the slide itself.
Bought 2 of these for my twins. Setring them up was rough because you need a drill and it's not listed as a needed tool. The boys LOVE them, however after one month, this happened to the area by the slide, and something similar had happened on the other bed within the first day. They're only 35lbs and 43lbs.
With the customer service, it is not bad for the price
5/3/2021 UPDATE: I went on the company's website and they're sending all of the necessary replacement parts free of charge! UPDATE: The slide on one bed is officially out of commission and we now need to get a completely new bed. THIS BED IS NOT WORTH IT. It completely tore away from the bed itself wirh no excessive wear or tear to the slide itself. Bought 2 of these for my twins. Setring them up was rough because you need a drill and it's not listed as a needed tool. The boys LOVE them, however after one month, this happened to the area by the slide, and something similar had happened on the other bed within the first day. They're only 35lbs and 43lbs.