A good story in the end // responsive vendor saves the day
The filing cabinet is a good fit for small office needs and easily assembled. It is attractive and fits nicely under a desk.
On my unit the key is somewhat difficult to insert into the ing mechanism but, once inserted, turns smoothly. I reported this and the seller asked me to send a picture. I made two attempts to send a short video (a picture isnt helpful). But something in the internal communication system must b videos so I was unable to demonstrate the issue. There were several communications and some delay but the seller never gave up on me and my complaint / that was impressive. They actually contacted me when they hadnt heard back after the last attempt to send a video.
Out of concern for my satisfaction the seller offered a full refund of the product. I didnt expect that; but it has caused me to rate the seller highly since I know they will stand by their products and their customer.
To sum it up: 4 stars for the product and 5 stars for the seller.
A good story in the end // responsive vendor saves the day
The filing cabinet is a good fit for small office needs and easily assembled. It is attractive and fits nicely under a desk. On my unit the key is somewhat difficult to insert into the ing mechanism but, once inserted, turns smoothly. I reported this and the seller asked me to send a picture. I made two attempts to send a short video (a picture isnt helpful). But something in the internal communication system must b videos so I was unable to demonstrate the issue. There were several communications and some delay but the seller never gave up on me and my complaint / that was impressive. They actually contacted me when they hadnt heard back after the last attempt to send a video. Out of concern for my satisfaction the seller offered a full refund of the product. I didnt expect that; but it has caused me to rate the seller highly since I know they will stand by their products and their customer. To sum it up: 4 stars for the product and 5 stars for the seller.