I encountered a couple glitches when assembling the chair. I emailed the customer service email that was on the service card included in the box. Customer service responded promptly with proposed solutions. I received a second chair a few days later, at no extra charge. When assembling that chair, I encountered some difficulty getting one of the screws to go in. Took me a bit to realize that the threads in the screw were compressed. Fortunately, I had kept parts from the first chair, and I was able to switch out the screw. The chair is a little tricky to assemble. You have to have all the holes lined up just right. Helps to have a flashlight on hand. Successfully assembling the chair was time consuming for me, but I figure, I either pay with more time or more money. I think the chair is an excellent value for the price. It looks nice. And most importantly for my purposes, a client who perhaps weighs 400-500 pounds will be able to sit comfortably.
5 star value and customer service
I encountered a couple glitches when assembling the chair. I emailed the customer service email that was on the service card included in the box. Customer service responded promptly with proposed solutions. I received a second chair a few days later, at no extra charge. When assembling that chair, I encountered some difficulty getting one of the screws to go in. Took me a bit to realize that the threads in the screw were compressed. Fortunately, I had kept parts from the first chair, and I was able to switch out the screw. The chair is a little tricky to assemble. You have to have all the holes lined up just right. Helps to have a flashlight on hand. Successfully assembling the chair was time consuming for me, but I figure, I either pay with more time or more money. I think the chair is an excellent value for the price. It looks nice. And most importantly for my purposes, a client who perhaps weighs 400-500 pounds will be able to sit comfortably.