I had to contact customer service due to misaligned raise/lower handle (crooked so was not hitting top of gas cylinder to raise/lower seat) on one chair. After some prodding, customer service really worked out well. they shipped new part out to me to install and it works as documented. I am satisfied at this point (but only 4 stars due to added work/ tracking on my part). The chairs are really comfortable and do look nice for this price range.
After prodding, customer service helped out
I had to contact customer service due to misaligned raise/lower handle (crooked so was not hitting top of gas cylinder to raise/lower seat) on one chair. After some prodding, customer service really worked out well. they shipped new part out to me to install and it works as documented. I am satisfied at this point (but only 4 stars due to added work/ tracking on my part). The chairs are really comfortable and do look nice for this price range.